CSG Store
United States
Reviews (5)
Wow! That's all I can say... I downloaded the app and had a few design hick-ups with my design and after I contacted their tech support they helped and solved all my issues quickly and efficiently! I have never had such prompt and thorough service from an app before like this! I'm a very happy customer!
Developer reply ·
Hi there, I'm Richard from Ali Reviews. It sounds like you had a good time with Ali Reviews. Thanks for taking the time to share your feedback with Ali Reviews. I hope we were able to meet your expectations when the latest update focuses on changing the interface to be more user-friendly and adding more useful features. Furthermore we highly recommend you to take time to visit our OneCommerce website at https://fireapps.io/blog for the latest news of Ali Reviews, which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Best Regards Richard Ali Reviews by OneCommerce
App no longer works! I uploaded my pop up image and now there's nothing!
THEIR RECENT APP UPDATE DELETED ALL MY PRODUCTS! Been using them since 2016 along with a couple of other providers here on Shopify app store and all has been OK, but suddenly they did an update and all my products are gone! I have written to them and they have not helped me at all! I have moved all my orders out of their site and onto their competitors who do a much better job with customer support.
Developer reply ·
I'm sorry for the trouble you had migrating to the new version of the app. We let you down and understand why you felt the need to leave. That being said, if you ever want to give us another chance we'll work hard to regain your trust.
This app works great! Customer support is amazing and we have no issues whatsoever! Highly recommended!
Developer reply ·
Thank you for leaving us a review! 💜 We are really happy to hear you're enjoying the app and I'll pass on your lovely words to our Support team.
I have used this company's other app for Facebook Messenger and really liked the increase in sales from that. I have only had the Winback app for a few days and already have seen a huge jump in income. Not to mention, Joe is great! He is always there to help and will jump on a Zoom call to go over everything you might need. I'm looking forward to what we do after 30 days.
Developer reply ·
Thanks John :) So pleased to see the app make almost 50 sales for you in just a couple weeks! That's as good as the FB Messenger app when everyone had prechecked status. Thanks for all the great feedback and suggestions (ex being able to segment based on collections... we are still working on that one)
