Five Star Guitars
United States
Reviews (3)
Very resonable rates for peace of mind to weed out fraudulent orders. Very few have slipped through and when they did clear.sale covered us with no hassle. Attentive on the occasion we resubmit an order that was declined that we believe to be valid. Nothing but a great experience with this insurance against the fraudsters.
Once configured the integrations work well. Support has been very prompt and helpfull.
They reached out and offered an extended trial and help to setup. I had already found a better solution. I hope they shift to provide the service they offered after my initial 1* review but I'm increasing for the follow-up effort. 1st review below............ After first update that stalled at 66% for over an hour until I aborted to find that 2 DAYS later it updated my store from the out of date file. Support confirmed that it took 2 days but shouldn't take that long again. The only setup support they offered was a link to the knowledgebase. My update was only 4 simple fields and I never got the update to work correctly. This product and lack of prompt helpful support make it unusable.
Developer reply ·
We are sorry that the bad experience that you had. The feed process got stuck halfway that causing it to seem took 2 days to complete. We like to affirm that this rarely happens. We understand this store updated over 35k SKUs on a free trial plan which usually took just a few hours (for initial update). Stores with bigger SKUs have a higher chance to get stuck but are very rare. We hope that you would reach us again to give us another chance.
