Wanderling
United States
Reviews (3)
I am delighted with the way that this app has helped my small biz provide excellent customer service to my store. Buying apparel online is difficult, more so when you are a new mom with a new body. I truly believe (and have the stats to prove it) that adding Redo to my store has improved sales, as it assures customers that returns and exchanges are hassle free. The install and set up was fabulous. I am technologically inept, and the crew at Redo flawlessly set up the features that I wanted in about 15 minutes on a video chat. They walked me through the whole process, helped me explore the dashboard, settings and all the admin stuff. When I contact them with questions, they are very responsive and helpful- and the one time I needed a settings change, they did it for me, which saved me time and stress! I highly recommend that if you have a product that consumers hesitate about because of the potential for exchanges (like clothing) that you install this app TODAY! Game changer for sure!
There is so much great information to be obtained with this app. I am not very tech savvy, so it was really helpful to see my website from the customer's point of view, and make changes accordingly. Great customer service- friendly and quick response. I wish I had installed this AGES AGO!!
Developer reply ·
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange
The app is really easy to set up. Customer service is awesome! They did not have the image that I wanted to use in the stock photos, so I contacted them and they created the image for me, based on my product. They really went above and beyond to do the work and keep me updated.
Developer reply ·
Thank you very much for your kind review. I’m glad that you like the designs! I hope they will help your customers to the right size!