bighammerwines.com
United States
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Reviews (4)
Very little support. The translations to spanish were poor and we had too many edits that it wasn't worthwhile. Moreoever, once we deleted the app, it screwed up checkout of many of our products. They were unable to provide a full uninstall and told us to hire a web developer to fix their broken app. I was shocked this app is still on shopify app store.
Developer reply ·
Hi bighammerwines.com team ! We are very sorry that you have bad experience while using our application. Please note that our app offers different ways to translate the content, but not only the machine translation, like DeepL and Google PRO integration, and an opportunity to order the translation from the Agency Translation. Also, we already figured out with you and Shopify support, that it was not our app which screwed up the checkout page. From our side, we've provided you with the guide how to fully remove our app from the store. Once again, please accept our sincerely apologies for all the inconveniences you have faced with. We hope you could get back to us via email, and we can come to an agreement on this matter. Best wishes, Langshop team
One of the worst customer support systems I've dealt with. If you're lucky they'll respond within 48 to 168hrs. Their response is usually tired and unhelpful. No live support and they'll happily ignore all requests to chat with support. Currently looking for an alternative solution.
Developer reply ·
Hi there, we're sorry to hear that you had a negative experience with ShipStation support. We are actively working to improve this experience and appreciate your feedback.
Octane has boosted our online sales, managed the backend of the app for us and has outstanding customer service. Highly recommend.
Developer reply ·
Thank you for your 5-star review! We are super happy to know that you liked our app!
Doesn't work. Will assuredly break your store and you will lose customers after installing this app, just like we did.
