The Militaria Shop

Without a doubt the BEST customer service I have ever had from a Shopify app. We had used one of Timo's competitors for over 3 years and had nothing but problems and bad customer service but this year, BLACK FRIDAY WEEK! We said we had enough and moved to Timo and his Ebay Sync LionzApps system and I am so glad we did. From moment one, great communication, he added new features as we asked for them. Discussed everything before doing things, helped us improve systems and I like to think we helped him improve his app along the way. I think the best feedback I can give it that I have recommended it to our friend and neighbour who has his own Shopify store and eBAy page and also to others in our industry. I am not saying the app is faultless, the odd small error occurs, but we have 8,500 individual listings and 48,000 items in stock so we are an extreme case, but when these small issues have happened, morning, noon or night, Timo replies to emails and jumps to action to see what has happen and fix it. I don't expect tech to be 100% perfect, it sadly never is, but the customer service goes a seriously long way to making it perfect. So to conclude, I cannot recommend this app enough. If you have an eBay and Shopify store and need to match up your stock, then this app is for you!

We used this app for around 2 years from back when there was no other competition but we have now thankfully moved on. 2 years of stress, problems, unhappy customers and worse. To briefly explain, we have a large store, 8000+ items. All matched and imported from eBay, most of the time it works ok. But it is slow to spot new eBay items and even then, not all of them. This led to discrepancies of stock. Sometimes it would decide not to correctly amend stock. One of our final straw issues was finding that over 1000 items had never been imported dating back almost the 2 full years! Contacting customer service with an issue was painful. I would explain an issue and then next thing "Thank you for your concern, I have now changed X,Y&Z on your website" this would normally have the opposite or a problematic affect on our website and wouldn't actually resolve the issue. Normally causing us more issues. One of the worst app experiences of my life. This app has been so bad, my wife has commented on how often I complain about how bad it is. But back 2 years ago there was no company that did exactly what we needed except this one so we had no choice. It was so bad we actually took the plunge to move the week before Black Friday! Which was a risk, but I am so glad we did it. Now there are loads of other options out there and most are much cheaper. Best of luck!

Great app. Always very helpful customer service. We have experienced the odd bug or issue, but it is always quickly resolved with near instant responses from actual humans!!! Can't ask for more. I would recommend this app to anyone looking

I was initially critical of the system regarding how they count sessions, however I have to commend the customer service for getting in touch and doing all they can to alleviate my concerns and I am now a subscriber to the app. So credit to them for that. I am still not a fan of the AI responses, as clever as it is (Very clever!) it lacks the human touch required when someone doesn't understand the subject in detail. The app itself in my opinion is the best out there in terms of function vs simplicity, it is also a reasonable price. I look forward to continuing to use the app.