Pino Shah Antiques

Tech support is good - responsive, follows up. The problem is the Etsy integration using an older API that for example, won't associate the correct image with variants or worst yet - won't import the alt text you may have applied in Shopify so, you have to reapply all the alt text again in Etsy. Images updated in Shopify for an existing synced listing won't always update in Etsy unless you reopen the listing in the Sellbrite app and push the update. The app has randomly duplicated listings on Etsy that needed to be manually deleted in Etsy. The eBay integration has its own set of issues - for example, the business policies for shipping are not synced in the app so, they get overwritten in eBay. The title for the listings doesn't always stay in sync as the SB app doesn't apply the title template meaning that the old title doesn't get updated. Lastly, the images won't get updated automatically on eBay unless you push the update out again. Overall, the syncing speed is the slowest with Etsy then eBay, and then, WalMart. There are issues with the WalMart integration but, given WalMart Marketplace's repeated problems, it is hard to pinpoint the real reason demonstrated in the Sellbrite app - is it a WalMart issue or is it a Sellbrite issue? The glaring deficiency in tech support is a lack of screen sharing option so, you have to keep sending screenshots through the chat. In 2022, yup, we are still doing legacy tech support. In fairness, so far, every tech support person I have interacted with has been knowledgeable. It is hard to imagine that this is an app sold by GoDaddy. One would hope that with their resources, they would clean this app up.

I always like to wait for a while before leaving a review as typically, the support from developers is great in the beginning, and then once a glowing review is left or as time passes, the attention, and responsiveness fade. I am impressed that such is not the case with Simprosys and the various solutions that I have been using for about six months now. They have consistently delivered by way of speedy support and knowledgeable support. In diverse areas. From the Google Merchant Feed troubleshooting to Shopify schema markup issues, they have knowledgeable resources. I wish they would also have an offering for Google Ads as that is a core area that would complement or complete the solutions needed for an e-commerce site. As would feed solutions for other marketplaces such as eBay, Amazon, and, Etsy. And, their rates for the app are reasonable. They are based in India so, time difference may be a challenge initially and I found that someone responds to emails around the clock. Screensharing for support was helpful when email back and forth seemed to not work. One time, I picked up the phone and dialed their number for what was around 8.30a Indian time and was pleasantly surprised to have my call answered by the CEO who walked me through the setup. Having used other major solutions/apps for Google Merchant Center feed before switching over to SimproSys, I can say that they are the way to go. Good job team, Simprosys!

Initially, the support team was super responsive - they are always very nice, friendly. Initially, they constantly kept asking for reviews. I explained to them that I needed more time to evaluate an app because initially, most app providers are super helpful and only the test of time demonstrates the true colors. That is exactly what has happened here - ongoing issue remains unresolved despite multiple reminders, requests, giving them access to everything from Shopify to Search Console to Analytics to Merchant Center. Now, my products are being rejected by GMC and Google Ads due to inaccurate pricing reported by the schema. Last week, I even contacted the to let them know that I would be leaving a negative review. They apologized, they thanked me for my patience - just like they have been for weeks. But, no resolution.

Been waiting and waiting for someone to respond to their chat within the app to respond to requests for help to finish the setup. No response - tried 14 hours ago, last night, and for the past hour this morning. No response on FB page. Sent an email - no word back yet.

I contacted the developer and outlined the following 4 errors and they responded saying that the four issues were fixed and three of them are not. Spent (wasted) quite a bit of time trying to get the app to work. Don't recommend it. Automap still not working - My Etsy store has 50 active products and the automapping only sees 34, I manually mapped one product so, now 35 are synced. Still not resolved - When on the Dashboard, why is it importing products that are set to 'draft' in Shopify? Even after removing them, they keep reappearing with every automapping. Still not resolved - On the Dashboard - when on the bottom the filter is set for 100 products and a product is mapped/edited, why does the filter go back to default? https://etsync.waytoapps.com/public/etsylisting Why does it not stay at 100? https://etsync.waytoapps.com/public/etsylisting?&rows=100 Resolved - Why is there no indication when automapping is completed? A yellow box showing progress appears and then disappears, no confirmation dialog stating that automapping has been completed. Thank you for your feedback. Regarding 'Draft' products, we have not removed draft products from our app before you perform auto mapping. That is the reason draft products are visible for you. Now Automap will not import draft products. On the Dashboard - showing 10 even after changing the limit to 100 is fixed now. Regarding indication of completion of automapping is already fixed and you have confirmed the same over email. However all these issues are fixed now. Below screencast is your reference. https://waytoapps.com/shoplisthelp/automap-alert-filter.html