Etsy Integration ‑ ShopList
by Waytoapps · launched
View in Shopify App Store ↗Reviews (39)
cant find where to cancel my plan, don't hide this stuff.
I spent weeks implementing this app. But first, as I always do, I tested a few products, made test sales, all worked fine. So I continued on- entering product by product, hours upon hours of time. Then I received a few Etsy orders and they didn’t integrate over into Shoplist or Shopify the way they did in my tests. So I reached out to the provided support email 7 times over 2 weeks as well as utilized the in-app chat function 10 times! I got ONE response via app chat that they would “forward this issue to the technical team. Once issue solved we will let you know” nothing more. I’m still waiting for a response. Shame on you Shoplist and furthermore, shame on you shopify for endorsing this developer. In 12 years of operating a shopify store, I’ve never experienced anything close to this kind of terrible customer service. I also reached out to shopify about it and got no support from them. I’m still unable to stop them from charging me, it has to be done through their unresponsive support. From a veteran shopify user, don’t use Shoplist, worst service I’ve experienced
* Good Price, Lowest anywhere * No price adjustment during import * Small bug encountered during profile creation, duplicate entry created * No cancel button to stop 7 day trial, must contact and uninstall * Operators don't seem to be online frequently, but respond within 24 hrs
Does not work. Tried everything and nothing worked. Disappointed is an understatement
It does an okay job of importing product listings to Etsy. Most of the Shopify information transfers seamlessly. Only a few tweaks on the Etsy side. This app is extremely strict with the number of symbols that you can use in your titles, the number of hashtags you have on each product and the amount of letters in the tags. If it does not meet the Etsy standards, the product won't import. IT IS SLOW! Very SLOW! Title and description edits sync automatically from the Shopify dashboard to Etsy, pictures need to be changed in the Etsy app, edits to pictures/order of pictures do no automatically sync. Customer service is the worst, of any Shopify app I have ever used. Trying to get help when someone is actually online is useless. I have had to troubleshoot every problem on my own. Orders come over from Etsy with pending payment message, that can not be located in Etsy, these do count against your total orders. When I asked support about these orders they said those kinds of orders are not imported by the app, I gave them the order numbers and they stopped responding. ( probably the app placing non existent orders so that you have to start paying more) Support actually stops responding every time there is an issue, then I have to troubleshoot on my own. There are actually too many problems with the app to list. DO NOT RECOMMEND!
PLEASE READ IN FULL. If I'm honest, this app is kind of hard to use. Sometimes the functions don't work properly and I've had to message customer support every time I wanted to map my items because I'd encounter issues. HOWEVER their customer support is really good, and they've even emailed me a detailed guide on how to do each function, so I think they deserve 4 stars for that. This is the cheapest app I could find that both permitted order and inventory synch, so for the price, I think it's worth it. They also are very open to suggestions and improvements
doesn't work - you fill in all the blanks and nothing happens. customer support seems not to care. they promised to get back to me but never did...
The app doesn't sync automatically when there are existing products in both Etsy and Shopify with matching SKUs. I reached out support but they were disinterested in their tone and I was fobbed off - despite being told they would 'ask their manager and get back to me', they never did.
This app is not intuitive to use and more of a hassle than it is worth.
not automated enough terrible Hello, Please let us know what exactly is not working automatically. Is it inventory or orders. We have checked from our side and found no issues. Please reach out our support team for any issues so the we can fix it. Thanks, ShopList.
Very disappointing, their support e-mail does not respond. All of the other Shopify apps I use has very responsive support. I am hoping they will read my rating and contact me. 2/2/24 Update: I got an email from the company asking me to "Kindly requesting you please update your review." My review is still the same because the app service did not improve as there are many inconsistencies and bugs. Hope you enjoy this update. Hello, You have connected with our support team over chat and emails for multiple issues and we have fixed them in no time. Our support team was always available 24/7 to resolve all your issues. We have never hesitant to attend your messages and worked on the fixes immediately. Only after fixing issues, we have requested to update the review. We would like to emphasize again that we are always open to take all your feedback and continue to improve our services. Thanks, ShopList
Hello, Could you please let us know the issues you are facing with the app. Our support team is available to fix the issues. Thanks, ShopList.
It's been a great app for syncing my Etsy and Shopify store. Customer service is always helpful. I recommend this app.
I am very satisfied with this app! I used it to import over 600 listings from my Etsy store, including a bunch with variations in quantity available in price. In a perfect universe I would have done it "in bulk" but that didn't work as well as I'd hoped (it took a looooooong time when I tried to do it in batches) so I just clicked them over one by one, letting the site run in the background while I did other things. Today when I had a question the life chat agent gave me a resolution that was successful and immediate. Overall I've been very happy with this!
I purchased this application about a week ago. It does not automatically sync as advertised. Yesterday I sold an item on Etsy and the order does not appear on my shopify store. Also - the application does not know the status of my already processed orders. In short, the sync is a mess! I would not recommend to use it today. I have reported the issue to support. I reported this issue earlier and they appeared to fix it. . .. obviously they just ran the sync in the background, and even then, their application does not know that the sync happened. . . I will update this again if support can fix it. . . I will update Update…. I mothballed my store for a couple of years. I started back up and had a sale this morning on Shopify. Etsy inventory not updated. :(. I’m going to look for alternatives. Hello, We apologize for the Inconvenience. As we mentioned to you in email, due to some server issue orders job did not run. Issue was fixed and orders job is running successfully. We hope you are getting all your orders automatically now. Thank you, ShopList.
In general, the app is very useful and intuitive. They have a fast and resolutive customer service! My issue was solved very soon. Thank you!
Spent so much time mapping my products and getting everything set up only to find out that it does not sync inventory or orders automatically. You have to write to support each time and they push it over manually. Support answers quickly to solve the symptom but never fixes the actual problem.
excellent customer service. they respond within minutes and help me with any issues that i face. I am over the moon with how easy it is to use. I recommend this app to everyone :)
This did not function in any way shape of form on our website. Did not sync inventory - did not import orders, did not notify when an order is placed, etc. I cannot recommend this app at all.
The automap feature will stop responding after 50 products. The bulk import option is also limited to 10 product at a time. If you have a large store, this will be an issue. The developers do not know how to resolve this.
App is easy to use and any issues I had were handled by support quickly. My only issue is not all orders sync correctly so I have to manually change inventory so it updates in other platforms. But this has only happened a few times. Overall, one of the most user-friendly of the apps I use.
Had a problem with an order not being correctly transferred. Was solved right away by customer service. Thx
I use this app to help us sync our Etsy and Shopify shops. The app works very well so long as you have a consistent SKU system for your listings. In case of problems, they have very responsive and helpful customer service!
I am really happy that I am using this app, saves so much time and simple to us. Had a minor problem and the Support was Instant by Narasimha V. Would recommend to any one especially as It saves so much time.
I've tried this app two different times now and it still does not work properly. I want to cancel but they do not make it easy. Beware.
I've been using the app for about a month now and i am constantly having the same issue where my orders from etsy aren't synching to my shopify store. Which is a HUGE problem to me. I need my inventory to be the same on both platforms. I've contacted support 3 times about the same issue already, they manually fix it every time but why does it keep happening? Sometimes the order syncs automatically, sometimes it takes a few minutes or even hours, and sometimes it doesn't sync at all. It's getting quite annnoying and I'm really considering finding another app at this point because it's enerving having the same issue over and over again especially when you're paying for this service. And their customer support sucks big time! Hi, You started using our app since 1 month and you got the issue 3 times and in that 2 issue are with your product/variant mapping which you had to fix from your side and another time happened due to some server issue. However when ever you have reached out to us we responded promptly and fixed your issues. Also for this reasons you have asked app for 2 months free which is not fair at all. Finally you have asked for the refund and we immediately accepted for that. We are continuously working for betterment of the app. Our support team was available whenever you need. Thanks, ShopList.
Useful app to sync orders and products with etsy and shopify. The support staff were quick and helpful as well!
Very helpful support team. Had a simple issue and they promptly scheduled a meeting to solve the problem. App is very easy to use and does exactly as advertised.
I am just out of the free trial period and am happy with how the app works, once I got the settings right. I already have my shop synced to Ebay and to have it also synced to my Etsy store will save me loads of time. I have the same products listed across the 3 platforms, so now, when my Shopify product sells on Shopify or on Ebay, it will also adjust the inventory in my Etsy store. And I will no longer have to copy and paste the listings from scratch as the app will import them to Etsy for me, and I just have to tweak the listings a little. The app support team was very prompt to get back to me twice to sort out the problems I was having with the settings, both times responding to me within the hour, even on a weekend. And I would absolutely love if someone in app development could work out how to link multiple Etsy stores to Shopify, it would make my life so much simpler.
I love this app and the support is very fast and they have a great customer service. Thank you very much!
It's working great, although I did need to consult with a helpful chat support staff. This will benefit our shops immensely...
Excellent App for Etsy Integration. It is designed with a very logical user interface. A delight to use!
I found the App and it was easy to install. Then, when I needed some help, they responded immediately, which is so important. Then the took the time I needed in real time to walk me through the use of the APP for my e-commerce store . I am very impressed and grateful for such good customer service! Highly recommend.
I contacted the developer and outlined the following 4 errors and they responded saying that the four issues were fixed and three of them are not. Spent (wasted) quite a bit of time trying to get the app to work. Don't recommend it. Automap still not working - My Etsy store has 50 active products and the automapping only sees 34, I manually mapped one product so, now 35 are synced. Still not resolved - When on the Dashboard, why is it importing products that are set to 'draft' in Shopify? Even after removing them, they keep reappearing with every automapping. Still not resolved - On the Dashboard - when on the bottom the filter is set for 100 products and a product is mapped/edited, why does the filter go back to default? https://etsync.waytoapps.com/public/etsylisting Why does it not stay at 100? https://etsync.waytoapps.com/public/etsylisting?&rows=100 Resolved - Why is there no indication when automapping is completed? A yellow box showing progress appears and then disappears, no confirmation dialog stating that automapping has been completed. Thank you for your feedback. Regarding 'Draft' products, we have not removed draft products from our app before you perform auto mapping. That is the reason draft products are visible for you. Now Automap will not import draft products. On the Dashboard - showing 10 even after changing the limit to 100 is fixed now. Regarding indication of completion of automapping is already fixed and you have confirmed the same over email. However all these issues are fixed now. Below screencast is your reference. https://waytoapps.com/shoplisthelp/automap-alert-filter.html
Very good and helpful support team. i was assisted with certain issues when it came to listing my product.
