Vvolt
United States
Reviews (3)
Initial support was great, but once we encountered an area that required real technical support, they fell short. No one took ownership of the problem, and we went round and round in circles with no resolution. They lack a methodology for escalating issues. Therefore, if you have both D2C and B2B customers, their syncing tool cannot differentiate between them and place them in the correct accounts in QuickBooks.
I've been using Gorgias for the past 4 years, and we've been very satisfied with the granularity of support, feature rollout, community engagement, and overall user experience. The automation tools have been exciting to learn, test, and refine. I understand and appreciate Gorgias as an organization that values continuous improvement. Over the years, I've seen each channel become a little easier to use, and I feel assured that they'll continue to improve the user experience based on our feedback. A tool is only as good as its user, and Gorgias is making it easy for us to learn, refine, and thrive! Our customers are stoked, and so are we.
Developer reply ·
Thank you for such wonderful feedback! We're so glad to have been part of your journey. It means a lot to hear our work and dedication is making a real impact. We’ll keep working even harder to support your team and customers!
Our review rate has improved significantly since switching to Okendo, and the survey functions have been very helpful. The app is easy to use and customer service is solid. Would love to see the ability to get more in-depth with sorting and analysis for more complex customer surveys but I'm sure that's coming soon.
