DMSO
United States
Reviews (4)
Have been using this app for about a week now and love it. It's everything you need and nothing you don't. Simple to use. If you're looking for high quality screen recordings, that show cursor movement, and top notch chat support, this is your app!
Developer reply ·
Hello friends at DMSO, Thanks for the AWESOME review, Erik! Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
Not sure what's happening with Lucky Orange but they stopped responding from the support line, the support feature doesn't work, and we've had countless issues with recording not loading or showing. Since the beginning the recording / replay feature has been spotty, but we lived with it. Switching to a new app.
Developer reply ·
Thanks for the feedback, and we apologize for the issues you’ve experienced. I looked into your help tickets, and you were last communicating with our support team on Aug. 31. As mentioned in our last email to you on Sept. 1, our team quickly identified the issue you experienced and pushed an update immediately. We've reviewed your interactions with our support team and most of your inquiries received a response within hours, with the longest time it took us to respond being the following business day. Please respond to the last email at your earliest convenience so we can make sure we resolved your issue. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange
This the only app I've found that incorporates Shopify order information with Ship Station costs, so that you can have a true "what goes in my pocket" view. Sales minus Shopify fees minus Shipping Costs. I tried every other app in the store and none could do that, despite spending time with those support teams. Report Pundit integrates across vendors incredibly well. And most importantly, their customer support is second to none. Truly incredible, very responsive, and available instantly via chat. The ability to filter, sort, and schedule reports has saved us many hours. We're big fans!
Fantastic product, but even more important.. fantastic customer support! I wish they had live chat on the starter plan, but email support is really responsive.
Developer reply ·
Thank you for taking the time and leaving us a review, Erik. Glad to hear that Shogun has been fantastic when it comes to your requirements and that our support was able to assist you. 🫡 Our team is super quick via email as well, but we appreciate the feedback and I have shared this internally. Please let us know if there is anything else we can assist you with. 😊 Sweetan | Client Services Shogun Page Builder
