Johnnys Headshop
Germany
Reviews (11)
I’d absolutely recommend it. Minor adjustments to the checkout process – which Shopify doesn’t support natively – can be easily implemented here. I needed a bit of help at the start, and Jan helped me out in no time at all and sorted out my problem. After just under a year, I had another question and he immediately turned it into a whole new feature. That’s not just great service, it’s just absolutely brilliant. Thank you, Jan, for this brilliant app!
Durkesh is the best! I had some troubles setting combined shipping rates by myself. Quickly arranged a zoom meeting and he fixed my problem within minutes! I tried for hours to fix this by myself.. Great customer support, always a pleasure! Only can recommend this app, there is a solution to every shipping problem with this app!
Developer reply ·
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.
I love this app! Everything that is not possible with Shopify Flow is possible with this app. I've had a few questions / difficulties with tasks and Matt has always answered me very quickly and in detail. Mechanic really takes a lot of automation off our hands that would otherwise have to be done manually. Can only recommend the app!
Developer reply ·
Thank you so much for the kind words! We are so happy you found us.
Mit Abstand der beste Service den man sich vorstellen kann. Ich war auf der Suche nach einer App, die Zahlungen automatisch zuordnen kann. Und das funktioniert mehr als gut! Wir hatten bis jetzt noch nicht eine Zahlung die nicht richtig zugeordnet wurde und teilweise mit richtig schwierigen Zahlungen. Einige Kunden geben ja manchmal gar nichts im Verwendungszweck an, und überweisen mit einem völlig anderen Namen. Gar kein Problem für Komfortkasse.. Ich hatte sehr viele Fragen im Prozess der Einrichtung und diese wurden mir in einer Ausführlichkeit beantwortet, worüber ich mich immer sehr gefreut habe. Wir sind super zufrieden mit der App und wir sparen uns pro Woche wertvolle Zeit. Die Einstellmöglichkeiten haben mich am Anfang ein wenig erschlagen, aber da kommt man auch mit der Zeit rein. Bei den Optionen wurde wirklich an alles gedacht, der Entwickler ist hier mit Herz dabei! Kann die App jedem nur empfehlen, der nicht ständig Zahlungen manuell zuordnen will.
Very happy with this app. It needs some time to set everything up, but after setup this app is so helpful. We always use it. Very kind customer support that helps us very fast, if we got any troubles.
Developer reply ·
Thank you for the kind words and shout-out, Team Johnnys Headshop! A brand is using your app every day - That's the dream of any software company. I am very happy that you liked our customer service in addition to the app. Just a message away. Cheers, Amar and Team Prediko
I have installed this app after many months of research and had finally the time to set it up after Q4. And then I was in complete disbelief after they have updated the prices on 21.1.25. I should pay more than 600$ for over 35k "active" users. Why should I pay for users, that are don't even subscribed to our newsletter? I dont need to send out 350k emails a month?? The monthly fee should be calculated for the actual subscriber list/sent out emails per month. I got only 2000 active subscribers. You can't even talk to a real human beeing, unless you pay. I wanted a subscripton, but not with this incredible price politics. The chat bot told me to surppress all other accounts, that are not subscribed to the newsletter. Ok fine, but then I can't reach any customers that abandoned a cart, when they did not accepted newsletter marketing? This is not worth the money. Who did this price change and thought this was a good idea? Watching the reviews, I'm not the only one.. So I'm sticking to the free Email Program from shopify. You can setup flows aswell
Developer reply ·
We’re not raising our email plan prices or changing our long-standing model based on customer Active Profiles. Klaviyo exists to allow you to understand your customers and drive growth from that relationship (for more, check out our blog: https://www.klaviyo.com/blog/pricing-philosophy). Also, we’ve introduced a number of options to help every customer be in control of their plan. We are sorry to hear that you haven’t chosen Klaviyo and hope you’ll consider us in the future.
Awesome support, awesome app and fast to install. Very nice integrated into the theme :)
Unfortunately I have to give this app 1 star, and if I could I would give it 0 stars. But first of all I want to mention, that the support was pretty decent, they tried to help me, but it did not work. So the problem was that some customers could not reach the checkout via the Wowcart Drawer, because the app sent multiple errors or requests to shopify. After the error, the customer was marked with a cookie by shopify, so the customer could not checkout while this cookie was set. Shopify thought the customer was a bot, because the app sent too many requests. Only option was to delete all cookies and cookies. But how should a customer know this workaround? Only some of them reached out to me, and I could help them with the cookie/cache delete tip. So I have talked with shopify support, and it was a long run in error testing that lasted months. But finally we found the error, it was the wowcart slide drawer.. So I immediatly contacted the support, and they reached out very fast, I have to say. But they could not detect the error or fix it. And over the time I have lost thousands of revenue just because I installed the cart drawer, because it had a great synergy with the UFE Upsell App by the same company. If I could, I would have never installed both of the apps, and I can't recommend it either. I'm very lucky that some customers reached out to me and tell me of the error, because if not I would still lose money every f*cking day.. So do yourself a favor and never install this app!
Developer reply ·
Summary: The issue remained unresolved as we encountered difficulty reproducing it from our end. Dear Julian, We sincerely apologize for any inconvenience caused and understand the frustration you must have felt in this situation. We truly appreciate your acknowledgment of our support team's efforts, and we are sorry that despite their best attempts, the issue could not be resolved. We genuinely believed that there might not have been any issues since we hadn't heard from you in the past 5 months, and we were unable to reproduce the problem from our end. We understand the impact this has had on your business, and we are committed to investigating the issue further to prevent similar occurrences in the future. I want to assure you that your feedback has been taken very seriously. I have escalated this matter to our product team with the highest priority. They have acknowledged it as a significant issue, and they are fully committed to investigating it further. While we were unable to reproduce the issue from our side, please rest assured that we are actively working on identifying any underlying issues and finding solutions. Your experience is paramount to us, and we are determined to ensure that our app meets the highest standards of functionality and reliability. Once again, we sincerely apologize for any inconvenience and loss of revenue you have experienced as a result of this issue. Your feedback is invaluable and will undoubtedly help us improve our app and provide a better experience for all our users. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. -Tinu, Customer Support Lead at Helixo.
Tolles Support Team, App funktioniert genau so wie man sich das vorstellt. Bei Wünschen & Anregungen habe Ich immer schnell eine Antwort erhalten. Sehr zu empfehlen :)
Developer reply ·
Vielen Dank für deine positive Rückmeldung! Wir freuen uns, dass unser Support-Team großartige Arbeit geleistet hat und dass die App deinen Erwartungen entspricht. Schnelle Antworten auf Anfragen sind uns wichtig, um sicherzustellen, dass du bestmöglich unterstützt wirst. Deine Empfehlung bedeutet uns viel, und wir sind weiterhin gerne für dich da, wenn du weitere Fragen oder Anregungen hast. Vielen Dank, dass du uns weiterempfiehlst, und danke, dass du unsere App nutzt!
Awesome Sections for fair prices. Customer service is very fast and friendly. Load times on the theme ultra fast. Only can recommend :)
Awesome Service, had some questions, and they helped me very fast and fixed all my problems. App Load time on the website is very fast. Only can recommend this app :)