Marssos
United Kingdom
Reviews (4)
This is by far the best experience we've had with any app on Shopify. Everything just works. Not just the app's functionality itself, they really care about you and try to help you with your problems. We switched from another QuickBooks app, which was very confusing to use and had bad service. This left us with a bunch of data created in QuickBooks which would have taken hours to delete manually. They offered to write a custom task for us to do just that. They also helped us with accounting and explaining the optimal way to set up and use QuickBooks. We also had some really interesting totally off topic conversations in the live chat, which was a first for us. If that hasn't sold you yet, the app itself is fantastic. The UI is intuitive and it is hard to set it up wrong. And as of right now, the app is more advanced than the pictures and description show. It's also way cheaper than the alternative options. Thank you!
The set up process was nice and simple with live chat assistance and useful guides. The problem is that, what appears to be a core functionality of the app is broken - the orders that are imported do not include any fees. No worries, I contacted the live chat and was told their developers would take a look at it. I totally understand that bugs can happen. What's odd, is that I have been waiting for a fix for over 2 weeks. Every time I contact them they say that the developers are still working on it. This isn't normal for a piece of functionality that people actually get this app for. The only reason this review is 2 stars is that the live chat is quite responsive and extended my trial (which has been of no use).
Developer reply ·
Hi Marssos, We're sorry you've been experiencing some delay in a solution to your problem. Our support team have reached out to you with a way to get this working. We're sorry for the inconvenience caused and please reach out to our support team if any further questions come up.
App is great, but staff is greater. Recommended!
How to describe this app in one sentence? Great app and awesome support! Firstly, it allowed me to add more product options without creating any variations. I'm really glad I found this app, because creating more variations would have caused a conflict with another app. Secondly, they helped me set up everything after myself and shopify gurus ran out of ideas. The best part about this is that it was all free! Great job! Thank you!
