BRASSYBRA
United States
Reviews (7)
Neat little app, works as intended and easy to setup. Thanks!
Can't recommend enough, they were so helpful when we were switching over from Bold Subscriptions. Bold made it almost impossible to leave on purpose, and Loop saved the day! They were able to handle migration end to end without all of the manual inputting that Bold said we would have to do. Bold said we'd have to add each one of our subscribers one by one and there was "no way" for them to help us otherwise. Do not use Bold. Use Loop. Their team is professional and quick to respond, and so helpful. The app has all of the customizations we need and so far, it's been an absolutely wonderful decision to switch over. Thank you Loop!
Developer reply ·
Thank you for the kind words and shout-out, Team BRASSYBRA We are so happy that you decided to switch and chose us as your subscriptions growth partner 💪🚀 Always here to help you for any thing :) Cheers, Team Loop
Good customer service! Easy integration. Wish it was a bit more customizable but so far it's going well for us.
Developer reply ·
Thank you for taking the time to write in with your feedback. Reviews like yours help us determine which features are important to you. Thanks so much for choosing Bold!
Tried a few other review apps, but i find this to be the better one. Nice interface, reliable and trustworthy.
Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update* Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)
Developer reply ·
Hi, It's Ariel here, CEO of Chargeflow I'm sorry you are feeling that way. At Chargeflow, the data privacy of our merchants is at the core of our business. We only ask for access that help us improve our solution to better serve you and other merchants. We're also implementing SOC2 controllers and have a zero-trust policy in place, which demonstrates our commitment to data privacy. From the moment you have placed this review, our team have worked extra hard internally to improve our onboarding process, with improved clarity on why we send a collaboration access request. We have recently published a new article in our Help Center explaining why exactly we need every scope of approval from you to help us automate your chargeback process and better manage it. I appreciate the feedback and I want to thank you for that as our new merchants will now be able to have better experience thanks to this. We're a young startup with large ambitions to help Shopify merchants and other businesses. You can reach out to me directly if you ever need anything, or have any concern. I wish you all the best, Ariel
I was using the free google app which got my account suspended, but after switching to this app, just smooth sailing. Thanks!
Does as what it should do, nothing but satisfied! Great customer service too! Recommended by all here!
