Mischa Lottie
United States
Reviews (8)
It's not an easy task to accomplish. I have crossed all of my T's, dotted my i's and my account was suspended, when priorly my account was up and running along with getting sales through this channel. There isn't any explanation of what violations have been committed so I do not know where to begin on how to fix them. Either way, i do not understand how my store could be fine and accepted for nearly a year and then suddenly, it's not up to standards. It would be great if there was customer support to help.
Developer reply ·
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
This is a great app. for beginners. I tried the service and it worked great. However, I did not need them as it does not supply the service that I was looking for. This application was uninstalled from my shopify and yet, they still continued in trying to get a payment from me. This service was uninstalled long before the trial period was over. I do not find this to be a good or trustworthy company as of late.
Developer reply ·
Hello, Thank you for your feedback, we appreciate it. We have checked your billing history via your account information, but we didn't find any extra billing generated. Could you please contact our customer service team and provide your Shopify subscription order number and billing order number so we can help you clear this out? Here is the email address & official messenger link support@dserspro.com https://www.messenger.com/t/DSersOfficial DSers team
I tried installing and working with this app. twice. I am not a computer expert but I am definitely savvy enough. Whereas most apps. (imo) are self-explanatory, this app. left me lost with a blank stare. There aren't any explanations or a way to navigate. I do not know if this was a glitch (twice) but this program did not work for me. I tried researching, looked for tutorials, search the faire website and came back no less the wiser.
Developer reply ·
Hi Mischa - We really appreciate this feedback, and apologize for a frustrating experience. A member of our team has reached out to learn more about your install issue so we can resolve it for you. Should you have any additional questions, please contact us directly here: bit.ly/3pf4Kon and we’re happy to help!
I wrote a review earlier with a rating of 3 because I had thought the app to be too limited. However, I came back to fix that rating to a five. This app. is a lot better than I had originally thought. The only pointer I would give to anyone who is having issues is; to make sure that your product types are filled out, color, sizes, etc. on your end. Once you do that, this app. will work smoothly like butter!
Developer reply ·
Thanks for the review - we're glad to hear you're finding the latest updates useful to your business :)
I already had an account with chatcpt and absolutely love. I was very excited to see that it is now included with shopify. It has made it so much easier for me versus going back and forth to the site to copy and paste. ***update***I have already left a review but the app. continuously has a pop up asking to leave a review. It's very irritating. Original score was a 5. Please fix the "write a review" pop up. It pops up after every 3-5 description generator. Shopify already has a similar program built in but t's not quite as advanced. However, this pop up is like an irritating fly making me want to delete this app. This is the 3rd time I have come back to update the review.
It's very helpful for printing out retail tags. however, it is not the right app. for upc codes. There are not enough characters when integrating with other sales channels.
Developer reply ·
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
There is no way to cancel your subscription. If there is, they have not made it easy to locate. Beware of this ahead of time because it can cost you $799
Developer reply ·
Hi there, thanks for taking the time to share your thoughts. I wanted to clarify our pricing, I believe there may be a misunderstanding here! To clarify, the app has a 30 day free trial and only has a charge for stores who have over 50 orders a month. Stores have to accept a usage charge of up to $799 but we will NEVER charge that amount unless you have over ~25000+ orders a month. The app is free for the vast majority of stores and scales up as orders increase ($9.99, $14.99, etc). A full pricing list is provided here: https://aftersell.com/pricing We also offer a fully free 30 day trial, and 5x ROI positive guarantee. That means if you do not get at least a 5x return on the app, reach out and we will refund all costs. Most merchants see over a 2000% ROI! To cancel the subscription, the app should be uninstalled (no additional steps needed). Once it is uninstalled, the subscription is fully cancelled. Based on your feedback, we have introduced more support docs to clarify this! As both a Shopify Store Owner in the past and Partner myself, I totally understand your concern on pricing. That is why we have done our best to make our pricing as accessible as possible — for merchants of all sizes — from startups to enterprises. I want to do anything in my power to work with you to turn this negative experience into a positive one. Looking forward to hearing from you and implementing any additional feedback you may have! Best, Armon Co-Founder @ AfterSell
I had a very wonderful experience with the chat agent named Emily. She was very quick in handling my questions and needs. She was also very proactive in helping me with upgrades. It is nice to receive wonderful customer service. That alone speaks volumes for this company. Thanks again Emily!
