Febron
United States
Reviews (9)
I'm updating my review and working with the team on fixing the issues. I'll know better the moment all is done.
The moment you upgrade to the new editor, they delete all your images completely !!!!!!!!!!!!!!! You literarily need to do all the website again. I'll also report them to Shopify. They charge you $100 and F... you up No notice or alert, nothing!!!!!
Developer reply ·
On Behalf of PageFly team, I want to say thank you for your trust, rest assured that we will do continue doing our best to deserve your trust. Salem | PageFly Team
Amrutha have been a great help for us and the entire team helped us. Thank you, and please keep like that :)
Developer reply ·
Thank you so much for updating your review based on your experience with our app and for your kind words! We're truly grateful for the opportunity to make things right, and it’s wonderful to hear that Amrutha and the entire team could support you effectively. Your appreciation means a lot to us, and we’re committed to keeping up the same level of service and support. In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. – Helixo Support Team
This app is terrible!!!!!!!!!! I found out that all the coupons they generate are still active after customers redeemed them (making you lose money)! I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me. They increased their price dramatically. CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN. They just announced another price increase, forcing you to pay $200 a month what used to cost $49 !!! Hopefully I'll find a competitor that will be loyal to his customers and won't charge them 35% more every year.
Developer reply ·
Dear Febron team, Thank you for sharing your feedback with us. We greatly appreciate your input, as it helps us continually improve our services and better meet the needs of our valued customers. After reviewing the issues raised, we’re pleased to inform you that the discrepancy in the reward program settings between 2022 and 2023 has been identified and resolved. This will prevent any future glitches related to discounts on your account. Regarding the recent pricing update, we understand your concerns and are happy to offer you the option to remain on your current plan at the previous pricing, provided the monthly order limit is not exceeded. We sincerely appreciate your patience as we worked through these matters, and we’re committed to ensuring your continued satisfaction with Growave. Should you need any further assistance or have additional questions, please don’t hesitate to reach out. Best regards, Binazir Head of Customer Support Team Growave
Increasing their price repetitively!!!! Customer service have changed and aren't willing to help. I also had a lifetime coupon they are not willing to honor and doubled their price. Klayvio is giving me a much better offer, and I'm going to move there. I also noticed every major company is working with Klavyio because it's way more robust than Omnisend.
Developer reply ·
Hello! Thank you for bringing your concerns to our attention. We regularly review our pricing to ensure it aligns with the value we aim to provide. We understand changes can be challenging, and we appreciate your understanding. Our commitment is to continue delivering value to your business. If you have any questions or if there's anything specific you'd like to discuss, please feel free to reach out. We are available 24/7 and can be reached via In-app chat or email at support@omnisend.com. Have a great day!
I'm so mad at this app!!!!! It completely massed up my google product feed and I lost all the reviews!!!! It's changing the item ID AND CREATING NEW VARIATIONS and ruin it all. LET CUSTOMERS KNOW THAT BEFORE YOU RUIN GOOGLE CAMPAIGN!
Developer reply ·
Hello Sorry you faced this problem But we do warn users that your variants will be removed in order to be replaced by WideBundle's variants! And we do it not only once but during all the process We even display a warning pop-up when you set up your offers! We have in total 3 warnings, you can check them here: https://drive.google.com/drive/folders/1L81ETGoiX8_JTPttCA21-6TuUGGQtG-d?usp=sharing I'm so sorry for your google campaign, I really am, but how should we do it? We already have 3 warnings Mat
The app works fine, no issues. I wish they had live customer service and be more responsive. The app doesn't have the ability for multiple menus so it doesn't meet my needs, unfortunately.
Developer reply ·
Thank you for taking the time to leave us a review! We do have a chat service, but we live in an area with a different time zone so that's why our answers might be delayed. As for the ability to create multiple menus, this is being investigated with our development team to see how we can integrate it in our app and hopefully with the future developments we can exceed your expectations. Have a lovely day!
I can recommend them. Great support team so far. Responsive and helpful support. Trying to help and get things solved
Developer reply ·
Thank you for giving us the opportunity to serve you, and for your patience while we worked on your issues.
