Bunner's Bakeshop
Canada
Reviews (3)
We needed Tech support with some things on our options set, The tech team and Henry was awesome and prompt. Getting everything sorted for us on the back end.
In theory this app is very useful and has had intermittent periods of good function with my business - the problem right now is that it's producing terribly inaccurate information and data - scrambling pick up and delivery dates, messing up delivery addresses - it's an absolute mess for us. Be warned that you will be taking out support tickets A LOT with Zapiet. They do respond quickly, but this latest bout of issues has severely impaired my business and left me with a LOT of angry customers. They keep telling me it's Shopify's fault and that they are working together with Shopify to resolve the issues, but seriously guys - this has now impacted me and my team for months. I'm really frustrated.
Developer reply ·
UPDATE: 26th Oct 2022 Hi Kevin, Andy here the Founder and CEO of Zapiet. I come baring good news! Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders! I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control. You can now continue to use the app flawlessly :) Kind regards, Andy Cargill Founder & CEO Hi Kevin, Thank you so much for taking the time to leave your honest feedback. We 100% understand your frustration with the issue relating to the attributes, it has been frustrating for us too and we have been working relentlessly with Shopify to resolve this issue. Within the last 24 hours we have managed to add a new tool to Store Pickup + Delivery that should ensure all of your future orders that are affected by the issue are corrected within a few moments. We have reached out to your personally with detailed instructions on how to enable this new tool. All feedback we receive relating to the attributes issue is being consistently passed to the teams at Shopify to ensure that we are able to resolve the issue as soon as possible. Hopefully the new tool that we have added should enable you to successfully manage your workflow again and a full resolution be available as soon as possible. Kind Regards, Sam
Support response time from Ricardo today was super fast and efficient - he helped me with a small alignment problem literally one minute after I ent in my support ticket. thank you! the app does what you need it to - I run a food business so it's sometimes hard to correlate my items to other relevant items, but I use the manual recommendations for that. I think it does well at putting new products in the eyes of browsing customers and that probably leads to some upsells over time. the app also looks good on my site so props for that.
