Social Box
Australia
Reviews (6)
The team is always incredibly helpful, responsive, and patient. Their customer service truly stands out , especially when you’re unsure about certain settings or configurations. They consistently go above and beyond to make sure everything works properly. Highly recommend!
Developer reply ·
Hi there! Thank you for the great review! It has always been our pleasure helping you out. We’re always here if you need any further assistance. Best regards Betty
The team is fantastic. They're always ready to provide support and quick to offer a solution, even if it's beyond their scope. I highly recommend EcomSend and the entire Channelwill Team.
Initial interactions were positive, but subsequent technical issues have been met with disappointing customer service. Despite multiple attempts to contact the team via the provided email, there has been no response to my query. Every time I contact support via chat, they have no clue about my query or the email I have sent. The prompt to leave a 5-star review immediately after the initial meeting raises concerns about the authenticity of the reviews displayed.
Developer reply ·
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience with our support team. We strive to provide prompt and effective assistance. Regarding the technical issue you mentioned, we thoroughly investigated your concern about the continuous cart refresh and found that the issue is unrelated to our app. Despite this, our team went the extra mile to identify the code causing the error. We can confirm that this code is neither associated with our app nor your theme, as we also verified with the theme provider and included you in the email correspondence. We've shared detailed instructions on the location of this code in your theme and how to remove it to resolve the issue. Please check your email for these details, and if you haven't received them, kindly let us know so we can resend the information. We're here to help and want to ensure everything is working smoothly on your end. Thank you again for your feedback, and we hope to have the opportunity to improve your experience with our app.
For the last three months, the Helium Team has been like a support superhero squad. Always there, always listening, and always ready to lend a hand. It's been a fantastic experience, and I can't thank them enough for their stellar support. They're like your favorite song on repeat – always there to brighten your day!
Developer reply ·
We're officially changing "Customer Success" to "Support Superhero Squad" 🦸♂️ Thank you for leaving this review, and we're so happy to hear that our newly-dubbed "Support Superhero Squad" could be of such impeccable service to you 😎
I received exceptional assistance from Ann. Her patience and support in setting up my Shopify review page was outstanding. She addressed all my queries with professionalism and expertise. A 5-star experience!
Appstle is hands down the best Shopify app platform I've ever used! They totally rocked customizing my subscription module and even tweaked things to fit my brand perfectly. What blew me away? Lightning-fast responses. Seriously, they reply in minutes! That's something I've never seen with other Shopify apps. If you want top-notch service and killer customization, Appstle is the way to go!
Developer reply ·
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
