Buckaroo Bling

This is a fairly straightforward way to integrate reviews on our Shopify store, especially because it integrates with Seguno eMail app, which makes it easy to request customer reviews through an email that looks and feels like all the other emails we send to our customers. We downloaded the app while it was still in beta, and setting things up required going back-and-forth a few times with Seguno Customer Support. The process wasn't quite intuitive, and that's why we give the app 4 stars instead of 5. It bears mentioning though that Seguno Customer Support is always very helpful and easy to work with. Another thing needing improvement is that the app allows anyone to leave a review as it doesn't have controls that would prevent those who have not made a purchase on our Shopify store from leaving a review. That is why one has to be very careful with settings for automatic posting of reviews as the only solution to this currently is to disable the automatic posting. For small shops like ours it's not such a big deal to go through all new reviews and verify that purchase was actually made before we approve the review to be published, but we can see where that can be a big problem for stores with higher sales volumes.

The app seems to be buggy. Instagram and Facebook shop routinely get disconnected from my Shopify catalog, and I lose ability to tag products in my posts without any explanation or notice from either FB or IG. Every single time I log into the app on Shopify, I get the message that my "shop is in review" even when I make no changes whatsoever to either my Shopify catalog or Instagram/Facebook shops.

I've had the app for a few weeks now. It's doing exactly what it's supposed to do. Goodbye bots, spammer-scammers, and VPN traffic! A neat bonus is the Shop Visitor Report, so I can see who is being blocked and what the visitors are looking at in my shop. Thank you, BoostMark.

The app is glitchy. Every time Pinterest makes updates or changes, it breaks the Shopify integration, throwing off error messages on Pinterest and threats to rescind Verified Merchant status. Customer support is useless if you contact them for help resolving this issue. They shift you from one rep to another, all of them overseas, who don't seem to understand what the problem is and that I am actually using the Pinterest Channel app and not making random code changes on my website. They just keep telling me to hire a developer to edit my website code. Why does the app even exist if I have to hire my own developer every time Pinterest makes changes on their back end? Support reps don't want to escalate to an actual tech support person in the US (my website is not available outside the US) when they don't have the knowledge or the tools to resolve the issue. Instead, they're just shifting me from one rep to the next, where I have to explain the problem to the new rep over and over again (4 times and counting the last time I contacted them).

What this app lacks in user friendliness it makes up for in excellent customer service. The app is easy to install and get running if you wish to open up your whole Shopify catalog to all stores anywhere in the world. However, the problems start if you only want a portion of your catalog listed on Syncee Marketplace and/or if you want to have control over where your brand is sold. None of these controls can be implemented intuitively on the back end by the supplier himself/herself. The back end of the app is a bit clunky, and one important thing that's missing is the ability to see how our supplier listings appear on Syncee Marketplace and rearrange listings as needed (e.g. I would like to have my bestsellers listed at the top of my supplier page). Despite all of that, Syncee customer service is fantastic, and that's the real redeeming quality of this app. I had to go back-and-forth with them several times to have the things I wanted accomplished done (only partial upload of my Shopify catalog, ability to manually approve or reject retailers), and Judit - who I worked with - was absolutely professional, responded fast, in a friendly manner, and was very helpful answering my questions and giving step-by-step instructions for enabling the features I needed. So, although there is room for improvement on the technical side of the app, the customer service is top-notch, and I'd be definitely willing to amend this review once those tech things are better resolved.

This app does what it is supposed to do, it's easy to use both on the back end and the Affiliate end, and the support team is very responsive.

The app is super easy to install, and the developer is very responsive. I had a minor issue with the "Notify Me" button not showing up on my store, and the developer resolved it in record time. In addition, he seems eager to add new features to the app and is very open to constructive feedback. I'm looking forward to seeing how this app improves customer experience on my store.

UPDATE 6/2021: The best part about Seguno is their customer service. Everyone I have come into contact with is really friendly and knowledgeable. They respond to questions quickly, and there are no questions they consider "stupid questions." Thank you, Kestrel, Katherine, Cameron, and Brian for all your help! I just installed this app a week ago, and I have already managed to import my mailing list from MailChimp, set up automations, and import subscribers from a print magazine campaign I'm running, and all that with no knowledge of coding (none needed for this app). The app is easy to work with on the back end, with good options to personalize emails to match the brand style. Customer support is professional, easy to access, and the reps are very helpful. One of the best things for me is that the app is very light on how it impacts the website speed. I've had issues with speed in the past when using other apps to the point where I had to hire a professional developer to try and help my site perform better. After deleting those apps (2 of them) and installing Seguno Email Marketing in their place, my mobile store speed increased by 12 points. I'm looking forward to seeing what new features the guys from Seguno unveil in the future.

This was an easy one-time install, and customer support is great. I had to update my Shopify theme several times when Shopify released new features, and the developers were quick to re-insert the code into the updated theme when I requested it. For someone like me who is not very tech savvy, this has been a great time saver and a wonderful customer experience.

I installed this app about a month ago primarily to be able to integrate my email sign-ups from a popup directly into my email subscriber list with Seguno. Currently, I use it for 3 different types of popups and an announcement bar. Although some features are lacking (such as auto-created unique discount codes and the cart goal progress option for announcement bars so they can be used as free shipping bars), customer service from the OptiMonk team makes up for it with their friendliness, expertise, and willingness to help.

The app is easy to set up, but the widget can't be customized to fit brand colors. In addition, it doesn't seem that the app is bringing any additional traffic to my shop, even though I've had it for about 3-4 months now. According to the store speed report, it's slowing my store down.

I just installed the app a week ago, so there is not much to review. Installation process is fairly easy, although it requires inserting some code into one's Shopify Theme (I am NOT a coder). I like the concept of the app, but there is no way (e.g. emails to buyers asking for review) to encourage shoppers to leave reviews. I'll see how long it takes for someone to leave our first review.

It is ridiculous to require people to submit a review before they have had a chance to use the app for a while. The interface will take some getting used to and exploring before I can give a reliable review. From what I have seen so far, the app seems fairly easy to use to create pop-ups. Now, we wait to see how it functions once my Shopify store is live.