The Pond Shop®
United States
Reviews (4)
Only a 3 star rating at this time becuase I just set it up and have zero input as to how it will perform. Setup was very easy and fast.
Customer service is non-existent.. you can NOT actually talk with anyone at all regarding any issues. I have set up two users for different logins and only one works. When we attempt to remove the other user and reload them into their platform, it states that they already exist and we can not add another user to the account, yet we pay for multiple users... The platform is somewhat easy to navigate, but the service is terrible. I can only ship from my address... I can't put any other ship from locations into the system as it will not allow you to process orders if a different address is used from your main account address. The system sucks! Support SUCKS YUUUUUGE D!
Actually this app doesn't work at all. As in will NOT show up on my site, even after signing up and paying for this. I would HIGHLY recommend going somewhere else.
Developer reply ·
Hi Nicholas, I'm Anna from OptiMonk Support. I'm really sorry for the negative experience. Please note that you haven't been charged as you downgraded on the same day and I think I already found out which setting caused the popup not to appear multiple times. I sent a reply to your email and I'm ready to assist you with anything you may need. We'd be very happy if you'd give us a second chance! I'm looking forward to your response. Anna
just uploaded the app.. will return and write a review after we use the app for more than the set up.
Developer reply ·
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