Sloppy Chops Co

Updated Review: We were on the premium plan with the Bold PO app and have experienced a significant decline in quality of customer service and the app in general since SCPO acquired it. At first we were excited that they reduced the monthly price point for the premium version by $10/month, but it has come with a serious cost... Since April 2024, we have encountered issues with incorrect orders, missing required fields, and improper customer charges. Despite customer service's attempts to fix these problems through coding changes, the issue was not resolved and it took over a month of back-and-forth communication to finally have it fixed. Unfortunately, since that time we have started to have other issues pop up related to the code changes that SCPO made to the site when attempting to troubleshoot our issue in April. Shopify and our theme developer have confirmed the issues are related to those changes made in April, however SCPO said that is not true. As they were unable to assist, I had to seek assistance from an outside tech person to address the issue that they stated they could not find evidence of. Recently, I again noticed an issue where if someone is changing dropdown menu fields that have a price adjustment attached to them, that the pricing is not always updating correctly on the product. Sometimes it states a price much lower or much higher than it truly should be. I also was not able to add this product to my cart. I sent video evidence of this to customer service and they said they would need to pass it on to the developer to review. I just received an email from the development team not addressing my stated issues whatsoever and telling me that the app is working as it should when this is simply not true. I am beyond frustrated at having an app that I pay $40/month for and my tech issues are not thoroughly investigated, the responses I receive fail to address the issues at hand, and they repeatedly dismiss concerns of which there is video evidence that they do, indeed, exist. SCPO, it is time for your developers and customer service team to do better and support your clientele. ------- Previous Review: We have been using this app for about the past 6 months. We utilize the Premium version and for what it is, it is quite pricey; being the only app we found that will alter the pricing at the top of the page with variants, they have a corner on the market, however. For $50/month the easy of editing variants could be better. Another large drawback of the app is that you cannot utilize currency selectors for customers as Bold variants will not adapt, resulting in undercharging of customers and lost revenue. Customer service has been fair as well as overall experience. Again, biggest issue would be premium pricing is $$$$ for what it is.

App does everything it promises, good customer service and reliable. No complaints and plan on continuing to use for the foreseeable future.

speedy, personalized assistance and the app does what it is mean to do! only suggestion for developers would be to add the option of setting a minimum insurance amount that is applied, and then do a percentage-based amount for orders over X amount.

This app has potential, but is seriously lacking after the latest update to policy. We have been utilizing Route throughout 2020 and initially had a great experience (timely communication in helping to get it installed on our site and also with our customers when there was an issue). HOWEVER, beginning this autumn 2020, Route changed its policies where when a claim is filed by a customer and approved by Route they do not immediately reimburse your account. Instead, if the claim is approved, they will immediately create a replacement order within your store and mark it as PAID and the claim as RESOLVED. Unfortunately, this order is NOT actually paid for at that time, nor is it fully resolved, as new policy dictates that they, theoretically, will now only reimburse claims on a WEEKLY basis (I say theoretically as I have not received reimbursement as of yet from the billing period ending 12/13/20, and there is no reimbursement scheduled on our invoice history w Route). This new policy, even when working as it should, easily leads to complications with the customer as they obviously want their new product shipped out ASAP, however, as a shop I need to explain to them that I will not ship out a replacement until payment *actually* clears from Route. Other issues that have also cropped up recently is poor communication (they take several days to respond to emails [if at all], and are curt in their messages, not answering fully and ignoring assistance requests). There is no phone number or live chat to speak with anyone in real time, so email is your only available method of communication with CS. Also, take note that their insurance does not cover the cost to ship the new item covered in the claim, so although a claim may be filed and approved, Route does not pay for reshipment of the replacement item, nor does the customer -- it will have to come directly out of the shop's pocket...not ideal for international packages or items that are pricey to ship.

Don't waste your time. App was buggy and customer service was horrendous. App would only sometimes accept discount codes from Shopify and Discount Ninja. Solicited support on several occasions and only received one-line response with a link to FAQ page, and even then would take 48 hours for them to respond. I would not trust this app to effectively and efficiently support my store.