Burju Shoes

At Burju Shoes, we've seen incredible growth in a short period. Solving sizing and fit at the front end before the return was a top priority for us. We invested heavily in solving our return & exchange rate through our partnerships with our return software, front-end sizing, and more. Integrating ReaLift helped us decrease our return rate well below the industry standard. Working with the ReaLift team was fantastic. From day one, the ReaLift team took the time to understand our footwear fit challenges deeply and built an algorithm to help our shoppers find their ideal size. We highly recommend ReaLift for any footwear company looking to help improve their customer experience.

We've been using LeadDyno for several years, and it's consistently delivered value to our affiliate marketing efforts. The initial setup was simple, and onboarding affiliates was smooth. The platform’s dashboard is user-friendly and well-organized, making it easy to monitor affiliate performance, manage commissions, and track overall ROI. If there’s one area that we haven't checked more on, it would be the fraud detection tools, if there were. That said, LeadDyno has been a reliable and effective partner in helping us grow through affiliate marketing.

As an operations manager always looking to improve efficiency and the quality of our customer's journey I was delighted to come across Order Editing. In just 10 days we have saved 42 tickets, saved $230 in customer service costs and earned $325 in upsells. The implementation has reduced customer friction and the ROI is well worth it! BTW, implementation was a breeze and the Order Editing team was professional and efficient. Highly recommend!!

Just started using the app and am impressed. The support is top notch which is priceless. We have so many more promotion options with which to engage our customers. I love the automation and ease once the promotion is set up. Look forward to learning and applying more!

I have been searching for years for an affordable way to deal with bots on our site. Our analytics were useless with these bots and it was very frustrating not to be able to make decisions due to this issue. Finally I found Negate Bot and I couldn't be happier. Our analytics are on point now and their team was amazing in helping me to understand what we were dealing with. There are bot protection softwares out there that are very much overpriced. Negate Bot is reasonable and will get you the results you want. Doreen - COO BurjuShoes.com

Doreen here, COO of BurjuShoes.com... My problems: -22% return rate. -60% of our returns were not in brand new condition and could not be re-sold again at full price. -30% of our returns were failing at Happy Returns and needed to be done manually by our agents. -40% of our returns incurred higher handling costs at 3PL due to shipments being received without documentation. The solution: -Frate.co The Results: -43% decrease in return rate -100% of returned items can be put back on the shelf for full price re-sale thanks to Frate’s image verification. -100% decrease in failed returns -100% drop in 3PL additional processing costs due to failure of Happy Returns Frate’s image verification is a game changer in the industry! The upload process is easy and seamless so there is no customer friction. The simple ability to approve or deny returns has been invaluable! When we do deny, we offer customers the ability to sell on our resale site so we are actually increasing revenue. With Frate’s dedication to ensuring a smooth return process for both the customer and service agents we have been able to increase customer and agent satisfaction. And with the time saved in processing returns our agents can now focus on on-site selling. Working with Frate has been a dream. We always strive to create mutually beneficial partnerships and Frate exceeds that expectation by far. They are flexible, look for and implement feedback quickly and are always determined to understand our specific business needs. Implementation was quick and without issue and ongoing support is truly unsurpassed in my experience. The numbers speak for themselves! I would recommend Frate for that reason alone, but tie in their dedication to their customers and it is a no brainer to work with them.