Brooklyn Haberdashery

Shopify's insistence on how Products and Variants are structured is the fundamental issue. As such, I can't use this + my inventory management software. PickyStory is already better at accommodating the failure of the Shopify platform, so we'll have to stay with PickyStory instead.

My business has been using this app for a little over a year. I must admit that for at least half that time we did not invest a lot of time into mastering it. We just got it started and left it do it's thing. Occasionally customers had questions that I could not readily answer, but it was easy to get the answer from Smile. There has been no real problems, there were a few issues that came from user error, but the program itself does what it promises. I think that's an accomplishment, for this app to function so well with little or no maintenance. So I'm giving it 5 stars although I have not used it to it's full potential yet, but from what I have seen, it's worth it.

Customer service is amazingly helpful. We have used the chat to interact with a kind, competent human a few times. We have also used their free 1:1 orientation/training sessions via Zoom. I so appreciate the support we get as we are learning how best to apply the app to our shop.

Two main reasons to use this particular wishlist app: 1. The guest interface is very easy to use. It's clean and does what it's supposed to, and it's never buggy. 2. Swym's customer support is on point. When I reached out for assistance linking the app to my store, they were quick to respond. They went ahead and fixed the problem for me, but they also succinctly explained why it was occurring, providing a link on what I need to do next time. No judgy tone, just being informative. (Basically, I needed to validate my code files after updating my theme.) I value that kind of efficiency.