Shop Foodocracy
United States
Reviews (6)
Does not accurately attribute sales. VASTLY inflates the sales in claims. For example I have an offer if you buy 3X of a specific product (not a mix and match) and if someone buys 1 of that product and 2 other things, not qualifying for the discount, not getting the discount, Koala count it as a sale for them.
Developer reply ·
Hello, Thank you for your review. We understand your concerns and are keen on improving your experience. We've reached out to you personally via email with further clarification and would really appreciate the opportunity to discuss this with you and hear any additional feedback you may have. We look forward to hearing from you. Regards, Koala Bundles Team
I've had this app for a long time now and it has improved dramatically over time. For the price point it's a great app and if you have appstle subcription it's really the best solution for loyalty because it integrates. My subscribers are my VIP customer so for them to have a friction free experience using their loyalty points within the subscription hub is very important. The customer service from the team is excellent. They are always available, you get a real human, not a bot, and they'll help you with anything at any time.
Developer reply ·
Thank you for your feedback and for being a valued user of our apps! We are glad to hear that you've noticed improvements over the past year. We understand the importance of a seamless integration with Klaviyo and are continuously working to enhance this. However, we are already supporting the custom properties and email variables that you requested initially for the Klaviyo integration. We confirmed it in our response on June 27, 2024. Could you please confirm if you received it? Please don't hesitate to reach out directly to us at support@appstle.com for more help with Klaviyo integration or for any other assistance. Our merchant success team is available 24/7/365.
Fantastic app and great customer service. It wasn't working with my theme and the team promptly fixed it and got it working and looking great on my site.
Developer reply ·
Thank you very much for your kind words!
Our new 3PL uses this app for shipping labels so unfortunately we are stuck with them at least for now. Since moving to them I've seen a 20% increase in my shipping costs. They use Stamps.com for USPS which has shitty rates and you can't switch to shippo or pirate ship. You can hook up your own accounts if you have them for UPS, Fed Ex, DHL and some others but none that handle USPS. I'm also not in love with the way the app works and the customer service is non-existent. I want to add a rule for the packers to add an insert for orders auto-tagged in shopify as first time buyers but I can't get it to work and I can't get anyone to help. i'm spending way too much of my time on this app.
Developer reply ·
Hey there, thank you for taking the time to post this review. We’re sorry to hear that our platform is not meeting your expectations - we’d love the opportunity to work with you and help optimize your shipping with ShipStation. We’ve reached out to the email on your account and look forward to partnering together. Thanks again!
