Modern Rascals

Love getting to support a fellow Canadian company. Shelby from customer support was helpful in getting my (minor) issue resolved and followed up to ensure that everything was up and running.

This company is cold calling and can't even answer the phone once the call connects. Stop wasting small business's time with poor strategy and implementation. Another american company whose sales execs think that Canadians want to support them. Come on y'all, do better and stop wasting those precious VC dollars on bad strategy.

Fairly useless channel. Things keep getting disconnected. When I try to reconnect I only get error messages. I'm too worn out to continue to provide free QA services to large corporations. Y'all can monitor your own logs to figure out where things are going wrong and fix it.

This app calculated a product price that was HIGHER than all the combined component parts. It also didn't pull in a calculated cost per item, which will have impacts on my cost of goods sold reporting. The solution offered to these was to either manually calculate/update it myself or pay for an inventory manage system. Both are unacceptable solutions - the correct solution is that the app should work properly. I'm not sure how this was released with such basic errors. Given that Shopify is now a system of record for accounting/taxes, such errors are required to be fixed otherwise merchants will legally be offside and may not realize it. This is really poor quality, even for a minimum viable product. For a product that's been in market for 6+ months? It's unacceptable. I'm not sure who at Shopify HQ is okay'ing the release of products, but this has to stop. Time is finite. Wasted time has a cost and for merchants that means less marketing/less refinement/less content, which has a financial cost for both the merchant and Shopify. Seriously, do better.

The customer support team has been responsible and super helpful with getting us migrated over. Rilu (and others!) were able to get my issues resolved quickly, helped when my brain couldn't handle dealing with behind-the-scenes chaos, and generally made it easy! I appreciate it.

Unfortunately, the Shop app/channel does not deal with shipping options properly. We offer a local pickup option. For some reason, despite customers in our pickup region selecting physical shipping, the Shop app is defaulting to local pickup causing customer service escalations and lost sales (when we have to follow up to cover shipping costs if under free shipping). I feel that your own channel on your own platform shouldn't be the one causing problems for merchants and consumers.

I've had this app running on my store for several years now. It offers our customers a lay-buy solution to manage their cash flow. We have some customers who prefer this payment option over a buy-now type option and I like being able to support them in that.

We were an early adopter and ran into some edge case scenarios. The Shop Sheriff team spent a bunch of time troubleshooting before figuring out where the error was and then built a little custom menu for us so that we could benefit from their AMP app without having to spend $200 per month to upgrade our loyalty app. I really appreciate that they went above and beyond. Two years later and we're still a customer. AMP helps us be found in a mobile heavy ecommerce landscape!

Helped me solve all our order printing and packing issues quickly and in style. We had a request outside of the standard options (to make items with quantities >1 stand out) and Bjorn was quick to respond and help. Thank you!

Easy to set up and use. I love the integration and the notifications.