Verified Shungite
United States
Reviews (7)
it works! great support!!
Developer reply ·
Thank you for the awesome feedback! 🙌😊 We’re so happy to hear that Blockify Fraud Filter, Blocker is working well for you and that you had a great experience with our support team! 💬💙 We’re always here if you need further assistance — thanks again for choosing Blockify! 💚
Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found. Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live. Do yourself a favor and do not use this
Developer reply ·
Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you. Thank you, Olek - Tidio
The best best best onboarding experience. One chat and I am implemented!!! Thank you to Wonder, my rep
Wow! Tech support has improved so much! I went from a two star (because it was not good before) to now 5 star plus! The chat with Jose M. was patient, instructive - and fixed everything. Privy is my favorite app now.
I tried this in 2021, and my original review is beneath. I was recommended to Gorgias as a solution by Loopreturns, and I explained that I could not get it to work. They said it had changed a lot, so I signed up for the expensive ($380/month) subscription because our store has grown so much. I have to tell you that the app is even worse than it was before - they have added a new online course - but the images are wrong - and they apologize but they did not change it! I have been on trying to fix this for about three hours now - and talking with a support agent (Sharmaine) who is even more useless. I asked her how to change the logo size, and she asked me to write to the engineers to ask how to add that future in later releases! I will be long gone. The logo is microscopic, and you cannot change the size. Sharmaine said to increase the bit size of the file - up to 500k - how does that make sense? It doesn't matter how big the file is (I made it 380k) the file is microscopic. I am going back to the referrer, "Loop Returns" and telling them about my experience, as this reflects poorly on the referring developer. It does not work on Firefox. Secondly, when you try to access the app through the shopify window, it takes you to a "sign up new account" window, which is a useless loop. You then find your way to your support tickets, but cannot find the settings from there. Mostly, it does not work on Firefox, and this was verified by the support agent. Poorly designed app and is not functioning.
There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.
Developer reply ·
Dear team at Verified Shungite, Thank you for taking the time to share your feedback and for updating your review. We’re pleased to let you know that the issue was resolved promptly, and we appreciate your patience during this time. Additionally, please note that live chat support is a feature included in our ‘Growth’ plan and higher. While this option is not available on your current plan, we are dedicated to providing you and all our merchants with the best possible assistance through alternative support channels. We understand how crucial it is for your store to run smoothly, and we’re continually working to enhance our services to ensure a seamless experience for everyone. Thank you for being part of our community. Best regards, Binazir Head of Customer Support Team
The online onboarding representative, Gwen, was very helpful and made the difference. The number of options is overwhelming, and the app seems to be very limited unless you do upgrades, but honestly, for a starter like me, the single affiliate "test" option was everything I need to start. If I were to suggest anything, I would say to the developers to calm down on the locked out upgrade option visibility, it is very intimidating - with paid levels of up to $800 a year, it leads you to think that the app is not useful until you hit a pro level. The developers should allow you to "warm up" to the app and not scare people off. I almost went shopping for a different app.
