GL.iNet

Thank you to the technical team for their quick response.

I currently use the Froonze plugin across five stores, and this is my sixth. The Froonze team's technical support is exceptionally responsive. Every piece of feedback I've provided and every feature enhancement I've requested has been meticulously documented and implemented here. I hope Froonze will develop a more robust membership system in the future, enabling us to achieve greater capabilities in member management and maintenance. When that happens, we may have even closer collaboration. Special thanks to Mohamed and Max—they consistently tackle my issues with patience, develop new features for me, and connect me with other plugin partners. Their support has been invaluable.

This was the first time I contacted technical support with a question. What was great was that I received a quick response from Sophia Makarova; she resolved our issue promptly and provided me with clear step-by-step instructions. Thank you again to the technical support team for their help.

First, I would like to offer my sincere apologies to the Simple Invoice team for the issues that occurred during this support experience. Here is the full sequence: I needed to obtain the website-specific hash ID, so I sent an inquiry email to the team. Because I did not receive a reply in time, I asked our partner app to forward the question to the team on my behalf. Unfortunately, I still received no response. After many attempts, I finally tried leaving a negative review, hoping it would attract attention. Although it was not an ideal method, it did directly connect me with a team member—a slightly amusing route. I hope the team can optimise the contact channels or open an in-app在线咨询 option and require every initiator to leave contact details, so inquiries can reach the right person accurately. Since I entered our company information in the store settings, that may be why I did not receive replies promptly. Despite the long time it took to reach the team, I found the service excellent. As soon as Robert understood my issue, he provided timely assistance, passed the relevant information to the technical support staff of our partner app, and worked with me to solve the problem. All follow-up responses were also very prompt, making the support experience outstanding! Once again, I apologise for this misunderstanding and express my gratitude to the team for their support and help.

Due to the tight schedule, I reached out to the team and received a prompt response from Reymon N. There was some initial miscommunication, but it was resolved quickly—an excellent service experience for me. Regarding store-data migration, I hope a more convenient method will be available in the future so we can perform it ourselves. I also hope the app will update this functionality soon. Thank you again to Reymon N. for the assistance.