BodyHeal
Australia
Reviews (4)
The app itself works okay but the issue is the support from out of the sandbox. They take forever to fix issues. It's now been 3 months since I listed a critical bug. They have been prioritizing it for 3 months and still no fix for the Flex theme.
Developer reply ·
Hello BodyHeal Team! Thank you for sharing this feedback. Your recent request is being reviewed by our technical team. We'll be in touch with an update as soon as possible! All the best, Out of the Sandbox
Great app and team! Have always been very helpful with any changes or help that I needed. Keep it up!
UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.
Developer reply ·
Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further. You can also reach out to us via the chat window available on your AfterShip account or email us at support@aftership.com (24X7). Kind regards, Mudit
Lack of control, my CPM or CPA could never be reached. In-fact changing the settings seemed to make no difference at all so not sure why they allow the ability to change CPM or target CPA when it does nothing.
