WoofPackTrails

Honestly, partnering with Buddify has done nothing for my Shopify website. I am contemplating uninstalling the app. I just don't think it's the right fit overall.

I just implemented the app so I can't speak to its performance just yet, but the customer service rep was excellent in helping me launch the app and answering any questions I had about its integration with my MailChimp account. Further, I didn't have to wait 20 minutes to get a response. The customer service rep responded quickly to all my questions and provided clear, easy to understand instructions. You can't beat that.

This app pretty much sucks. It's not user friendly and it's difficult to figure out how to design the pop-up form to function exactly the way you want it to. I'm thinking it's because I have the "free version." Forget reaching out to the support team. All they do is send you a video that doesn't address the issue you're struggling with. My problem? My customers are filling out the form with their email address but never receiving the discount code once they hit "Submit." I have no idea how to correct this problem and apparently, the support team doesn't want to take the time to help. I think I'll just un-install this app and look elsewhere for a better experience.