AVID Sportswear
United States
Reviews (3)
Terrible. The app missed 15% of the orders. We are in cleanup hell. We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders. On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.
Developer reply ·
UPDATE [February 2021]: We have significantly improved the reliability of our app by using Edit Order API. So in case, the gift is missing after the order is submitted, the app will quickly edit the order and add the missing gift before it's fulfilled. It works seamlessly and to benefit of both merchants and their customers. Hi there, Thank you so much for testing our app and for your feedback. We are honestly sorry for your bad experience. 🙏 We are constantly improving our app and released a couple of optimizations since then. This issue in particular was caused by giving away a free gift that is not published on the Online Store channel. In order to retrieve the product info, we are using Shopify API which sometimes fails (or responds to slow). Basically, that's not something we could "fix" on our end but we have implemented a couple of precautions to minimize the number of failures. 🚀 Hope this info helps and you will consider giving our app a second chance. Anyway, good luck in your business and happy gifting everyone 🎁, Tom
If you ship products, you need ShipStation. Greatly reduces our time spent shipping orders. Very easy to use, yet very powerful. Only regret is not using it sooner.
Great app. Very easy to use. Much easier to use then building a custom page for the same function. I only have one suggestion, the "State" field should be the abbreviation (i.e. NY, FL, TX, etc...) not the full spelling of the state. IMO the state abbreviation looks better in an address field then the full name. Only way to use the abbreviation is to upload your dealer listings; the app's default drop menu only allows the full spelling. Otherwise, the app is 5 stars.
