Favors Decor and More
United States
Reviews (6)
I just installed it but Tiana the customer service agent was helpful. Hopefully the app will help my store as intended.
I received several SCAM customer sign ups and two fraud orders. It is set to block all of this and the app did not deliver. 10 out of 10 would not recommend!
Developer reply ·
We’re truly sorry to hear about your experience and for any inconvenience this may have caused you. Unfortunately, we couldn’t find any record of you reaching out to our support team, so we currently have no details about the problem you encountered or what might have gone wrong. Without knowing the exact issue, it’s difficult for us to resolve it right away, but we genuinely want to make things right for you. Our Product Owner has already sent you a direct email to offer personal, one-on-one assistance. If you could kindly reply to that email — or contact us at support@omegatheme.com — and share more details about the situation, we’ll be more than happy to investigate and provide a solution as quickly as possible. We truly value every customer’s feedback, even when it’s not positive, because it helps us improve. We hope you’ll give us another chance to support you and turn your experience into a positive one.
Allows for easy communication with customers.
Customer support is pretty good but there are still a few bugs that need to be worked out in regards to information showing in cart, checkout and the order.
Developer reply ·
Thank you for your review. Due to our app's ability to set independent prices for each option (add-on price), which is tied to Shopify's built-in variant, there is a distinction between the main product type and the variant type that is tied to the add-on price. Therefore, there will be a type indicator on both the shopping cart and checkout pages. We have taken steps to hide the shopping cart type indicator, but the checkout page type indicator can only be modified by Shopify Plus stores, as this is not a bug but rather a design feature of the product. Anyway, we apologize for any confusion this may have caused.
Using this app for my Store Favors Decor and More, LLC. Customer service has been top-notch so far. I installed the app made the appropriate selections and Omar was able to do the coding to get my products loaded. About 90% loaded with no issue I needed to go in and make adjustments to a few but I am so glad I no longer have to load each product myself. I appreciate that I no longer need to worry about loading my products to TikTok Shop. Now its time to focus on obtaining sales!
