ZAC MOTOR SPORT
Australia
Reviews (8)
Could be improved. But it is a valuable tool in our business.
This app is not only very limited in what it can do. But there is zero "help" or instructions section. And the support is slow, if at all it seems. Some examples of the limitations: You cannot set a minimum re order level for stock, it will only re order when your stock hits zero. So if your leadtime is 30 days to order more stock, you are in trouble. If any of the items in the Material list (Bill of materials) reach zero. The main product will show "out of stock/pre order" regardless of your settings on these products (keep selling when out of stock). There is no settings to manipulate this. So you are still really left with no inventory control.
Developer reply ·
Thank you for taking the time to share your experience with our app. We appreciate all feedback as it helps us improve our service and clarify any misunderstandings. Regarding your support concerns, we haven't received any previous inquiries from your account. Our support team typically responds within 24 hours, and we'd be happy to assist you directly with any questions at dev@obius.co. Sometimes messages get filtered or lost, so please don't hesitate to reach out again. You can also book a 15 minutes call with us via a link on the welcome page. About the "out of stock/pre-order" behavior you mentioned—this is actually controlled by Shopify's native settings rather than our app. You can enable the "Continue selling when out of stock" option on your main product to maintain availability regardless of component status. Our app doesn't override these Shopify settings. Regarding minimum reorder levels, there seems to be a misunderstanding about our app's purpose. This app is specifically designed to manage inventory levels for bundles and materials, ensuring accurate stock tracking—not to send restock alerts. For inventory notifications and customizable reorder thresholds, we offer a separate dedicated app that handles these alerts, which is mentioned on our welcome page. You might find this other solution better suited for your 30-day lead time inventory management needs. I'd be happy to provide specific guidance on setting up either app to better suit your inventory management needs. Please feel free to contact me directly at thierry@obius.co for personalized assistance. Again, thank you for your feedback—it helps us improve our communication and services.
Great App, Thankyou for your support
app is not quote working yet? I get 404 messages often and cannot see why? Even submitting this review I have issues.
Developer reply ·
We've offered suggestions to address the 404 messages and followed up multiple times, but haven't received a response from you. We're here to help and still waiting for your input to resolve the issues. Please get back to us at your earliest convenience.
great app, great service! Thanks Dan who helped me import my orders. Recommend! Minimum 100 characters
We used this service and it was not so bad. The system is very bad. You get a spreadsheet for your stock level and that is it. What made us upset was when they made the mistake with our order they did not fix it. If they forgot some items they made us pay for the freight again.
Developer reply ·
We're very sorry to hear about your experience but thank you for sharing it! Our APP is working for Chinese sellers only, you're suggested to get an agent in china to help you working with our APP. In addition, dianxiaomi is ERP management software, which is convenient for managing the shop and will not charge logistics fees. For the issue of freight, we suggest you contact the logistics provider.
Unfortunately this app just requires plan upgrade after plan upgrade in order to get any real use from it. The final straw for me was not being able to use competition hashtag entries unless I upgraded to an almost $400USD / month plan! Until you upgrade to the next plans from the last plans (all payable immediately) you won't really know easily, what you are in for.
Developer reply ·
Sorry to hear about your problems, you can import from #hashtags on our Business plan which is $149 per month - this is highlighted on our Pricing page: https://gleam.io/pricing We do have a refund policy that is happy to refund any purchases if the plan doesn't suit your campaign before you launch, I can see someone has done this for you :)
