DR Mower Parts
Canada
Reviews (5)
Just started but so far so good. Easy to set-up and Ron helped me tweak some settings. Great service and assistance
Easy to use. Expect it will increase our sales value
The Shopify Chat app has helped with conversions. We've generally found email inquiries are down and Chat numbers are up. Customers like the immediacy of it and we like the standard reply options. We'll see if we can keep up in the busy season. I wish it had an option to search previous conversations. if a customer starts a new chat, there is no way to find their earlier chat except for going back through all of the previous chats for the whole store. If a search option was added I'd give it 5 stars.
Developer reply ·
Hey there, DR Mower Parts. Thanks so much for taking the time to leave a review for us. We're so glad to hear about the value that Inbox has added to your customer service workflow. Your suggestion regarding there being a search function to locate older messages is fantastic. I will be bringing this feedback to our product development team, so they can see that the desire for this feature is alive and well. Thanks again for your review! -Imogen, Shopify Support
Jan 2022 - I'm updating this review as I've just moved from the free version to the paid app as the conversion rates are definitely showing an ROI. Customer contact has definitely increased, Customer retention is up, Abandoned checkout recovery rate has doubled. Definitely a worthwhile app. Dec 2021 - I'm brand new to this app but it couldn't be easier to get set-up and running. When I did get stuck, Omnisend's chat support helped me fix my problem right away. Templates are great and I'm hoping this will increase customer engagement, Very happy so far! Char, DR Mower Parts
This is a terrific app to create bar codes quickly. It didn't work so well for sheets of Avery labels, but is terrific with the Dymo LabelWriter 450. Quick to create and you can print barcodes from multiple places in Shopify.
