Bloomtown
United Kingdom
Reviews (3)
Works very well now, and when I had an issue, customer service solved it in 5 minutes! Works better than any other custom add-on app I've tried.
Developer reply ·
Hello to our friends from Bloomtown, Thanks for the word on this. Regarding the first issue, with that order that came through with no billing, we'd need to investigate it a bit further. On the second item, it is a normal way the app works with Shopify checkout (which is restricted to app developers). I'll email you from our support team email box. Thanks for raising these - we will help as much as possible! - Melissa & The Product Options & Customizer Team
Sadly this app does not work consistently - customers have been able to add on items without being charged at least a few times a month (twice just yesterday, totalling almost £100!). As you can imagine, writing to the customer after the fact asking for the amount they actually owe is a recipe for never seeing that customer again. We have given Bold customer service ample opportunity to fix this issue (over many months), but the response we receive is they "can't replicate it" on their end. They offered us two months free, but what good is that when the app doesn't work and they refuse to fix it? We have found a different app and plan to uninstall this one ASAP.
Works very well and customer service is EXCELLENT! I was having trouble with seeing drop down menus on the app page, but Nicolas solved my issue within 24 hours, so I was really pleased and impressed :)
