SecondCell

Thank you for sharing your feedback, Jean-Sébastien - we truly appreciate it. I have to say that we have reached out to you several times with suggested workarounds for the sales reordering feature and an invitation to schedule a support call to better understand the performance issues you mentioned. We’re still here and would be grateful for the chance to investigate further if you find a moment to connect. Customer feedback is incredibly important to us. We treat every concern seriously and actively work to improve based on what we hear. Regards, Katherine

Hello there, We appreciate your review of our app. We are sorry for the inconvenience you've experienced with our app. Your feedback is invaluable to us, and we're committed to resolving the issues you've encountered. One of the steps we took to resolve your issues was to "unstuck the sale" on your store. This process doesn't usually happen, and we reset the sales by unsticking the stuck sale, which doesn't affect prices. We are actively working to improve this aspect of our service to minimize disruption during these critical moments. Regarding your comment about our response time, we apologize if you felt unheard. We do our utmost to provide timely assistance and ensure that you can continue running your business smoothly. Please know we're taking steps to improve our response process. We understand the frustration this may have caused and genuinely value your business. Thank you for giving us the opportunity to address this matter, and we look forward to restoring your confidence in our app. Best, PreviewX Customer Success team