Merry Co.

Chelle helped us diagnose a few issues, and overall the support team is incredible, responsive, and generally happy to help. But they really are limited in their technical-backend know how. The problem here is that the application itself is laden with critical bugs and sync errors. After an internal audit, the connector missed over $4,000 in Shopify fees that it simply did not connect. We wasted roughly a full week of our accountants time trying to find various errors only to realize the connector simply is missing multiple entries. We opened a support ticket for: "Transaction cannot be applied to Deposit. Either Referenced Transaction's Account is incorrect or the Transaction has already been applied to another Deposit" Errors. It has been two months now and the support team is clearly perplexed and unsure of where to direct us because there is a major backend issue that has yet to be fixed. On the payouts, there is no CSV/ Export version to cross reference between the CSV from Shopify. There is also bugs on certain payouts which force you to review/ confirm every single order manually. We wanted to love this native integration and solution so much, but it simply does not work.

Started out rough but man the support team is impeccable. I have everything mostly setup, refined and integrated into the store. Shoutout to the support agent Van, she has been awesome!

It's sadly not ready for prime time. The good: - Service is great. - Simple and easy to use. The bad: - Every template must be manually copy and pasted into Shopify. - Editing one template edits all, no way to override to "Just edit this on this template". So a signoff greeting on one edits to all. Extremely time consuming. - Images, specifically headers, always have errors. I tried multiple times and it ALWAYS has errors. Support team also does not exactly know why. We've spent hours reuploading, editing, just to have images work and randomly pop back up with issues hours or days later without warning. An issue if you like to have a cohesive brand image without errors. - No confidence in reliability: we always have to check the images in the images and multiple times they REVERT to previous images and options. It's beyond frustrating. - Limited width options, you are center justified and fairly restrictively. - Limited spacing options for text and elements. - No real padding options. - Limited layout options, no realistic ways to add columns. - No optimization options for mobile. - No color saver, so if you have backgrounds or colors the color picker does not have specific history of colors. You have to have a list of HEX codes. Overall it's an extremely dulled down builder that is more focused on simplicity and ease of use and it drastically hinders your ability to edit. This would be okay if it actually worked as intended, but its full of bugs, unknown errors, and content issues that is unacceptable for this level of restriction.

So far, exceptional service, and overall you can do around 80% of what you could ever want. There are a few things where you think why isn't this an option, but some have creative fixes, some don't. The best thing about Gem is the support, by far and away the best web-builder support I've had and that makes for 50% of the experience.