Images of Ink
United States
Reviews (3)
Had an issue with the custom selections not showing up on the order page. I reached out for support and was told they had to look deeper into the issue and would get back to me within 48 hours. Well a few days went by and it honestly slipped my mind but I went back to the email thread and picked up the conversation. After a few moments the issue was resolved (even placed a test order to confirm). They even provided me with documentation on how to get the customizations to print on my packing slips as well. Even with the lag in response initial, they were able to see our conversation history and get everything squared away.
Developer reply ·
Thank you so much for taking the time to share your detailed experience with Easify Product Options! We’re really glad to hear that our team was able to resolve the issue with your custom selections and ensure everything is now working smoothly, including the packing slip setup. We truly appreciate your patience and understanding while we looked deeper into the problem. Sometimes certain issues take a bit more investigation, and your flexibility allowed us to provide the right fix. It’s also great to know the follow-up communication helped make the process easier for you. Your feedback means a lot and helps us continue improving both our response times and the overall support experience. Please remember our 24/7 live chat is always available if you have any more questions or suggestions, we’re always here to help. Best regards, Easify Team.
I have been using this app for a few years and have had no issues until today. My customers were uploading photos but they weren’t showing up on my end. I tested it out myself (by placing an order on my site) just to make sure it wasn’t user error and it was truly not working. I logged into the app, reached out to support, and they had me back up and running in no time!! I would highly recommend this app if you’re needing a streamlined way for customers to add custom product information.
Developer reply ·
Hi Images of Ink, Thank you for sticking with us over the years. We're sorry for the recent hiccup, but glad to hear our support team got you back up and running quickly. Ensuring our customers' satisfaction is our top priority, and your high recommendation means a lot to us. Thanks for sharing your feedback!
Setting up my account and integrating it with my current website was easy and quick! With a few clicks I was able to reach hundreds of customers with relevant content.
