Arte Reverie
Italy
Reviews (4)
Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all. I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.' Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.' Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money? I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization. ---------- Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.
Developer reply ·
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We completely understand your frustration with the lack of synchronization for certain orders and the confusion regarding the tracking options available in your plan. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip
I had the opportunity to talk with Sadman Sakib Nadvi, an SEO expert who skillfully guided me through the app's features, answering all my questions with patience and professionalism. His friendly demeanor made our interactions both informative and enjoyable, suggesting not just a professional relationship but the potential for a genuine friendship and partnership. As a newcomer to this field, the beginner's guide meeting we had was particularly beneficial, providing me with a clearer understanding of how to navigate and utilize the app effectively. I'm grateful for Sadman's assistance and look forward to applying what I've learned to achieve success. Here's to a promising journey ahead for both of us.
Developer reply ·
Thank you so much for your thoughtful and positive review! We are thrilled to hear about your experience with StoreSEO. Please feel free to reach us when you need any help. Cheers!
I really appreciate this app; however, I'd like more customization options. Specifically, the ability to upload a profile picture for customer service, add gradients or backgrounds to the chat window, and incorporate a notification sound for incoming messages would be greatly beneficial. I'm looking forward to future updates with more innovative features!
Super quick assistance and wonderful widget!
