Nyche Hair
United States
Reviews (5)
So many issues with this app. I can never get into it anymore. Every time I click on it it will be a blank white screen or it will say my website is blocked??? The AI is very unhelpful, I have had customers almost cancel orders because the AI doesn't help until I stepped into the chat myself and resolved the issue and thankfully didn't lose the customers that this happened to. Doesnt seem super useful since its not working well anymore.
Developer reply ·
Hi there, We’re really sorry to hear about the issues you encountered and would love the opportunity to help fix them as soon as possible. We’ve just reached out via email as well so we can work with you directly on this. When you have a moment, could you please share a screenshot or short screen recording of the blank white screen or “website blocked” message you mentioned? That will help our dev team identify the cause faster. Also, regarding the AI chat issue, we’d really appreciate it if you could provide more detail about that situation (for example, when it happened or which customer chat it involved). This will help us improve the AI responses to better support your store. We completely understand how important real-time support is for your customers, and we want to make sure Chatty runs smoothly for you again soon. Looking forward to your reply. Best regards, Chatty Support Team
I installed the app but it’s not showing up? Everytime I click on it it’s just a blank screen.
Developer reply ·
We’re really sorry to hear that you ran into issues opening the app. Our team reached out right after your review to help troubleshoot the problem — it looks like Shopify wasn’t properly loading the app interface in your store at that time. We’ve already prepared a Loom video explaining the situation and offered to connect via a Shopify collaborator request to fix it for you directly. If you could reinstall the app or approve our collaborator request, we’ll be happy to take care of everything and get it running smoothly right away. Thanks for your patience — we’re here to help and would love the opportunity to make things right!
Has been a great app so far and their customer support helped me with my situation quickly. Have started using another one if their apps as well!
Developer reply ·
Thank you for the great review! We're glad to hear the app is working well for you. Your review motivates us to keep improving and delivering great service!
This app is horrible now I have to constantly keep emailing back-and-forth for them to attach the route feature to my checkout. It was on my checkout for about a year and now all of a sudden it disappeared and I’ve gone back-and-forth for weeks now trying to get them to add it back to my cart I don’t understand why so difficult. On top of that every single time I try to login it tells me my password doesn’t work and every single time I go to change my password. It still tells me the new password that I changed it to doesn’t work. The only time that it lets me login is when I have to email somebody they have to send me password reset link and then it will work. I don’t understand what is wrong with this app and why it is so horrible now
Great! happy with how it has been so far. The help support did great at creating a different affiliate link for me as well. It was very fast to get a hold of someone and they helped me very quickly.
