CaptCan Comics Inc
Canada
Reviews (5)
If you're considering the Shopify to eBay sales channel manager by CedCommerce, I strongly advise you to look elsewhere. This integration tool has been nothing short of a nightmare, riddled with persistent issues that make it more of a hindrance than a help. The primary function of any sales channel manager is to seamlessly sync inventory between platforms. Unfortunately, this manager fails spectacularly in this regard. Inventory discrepancies are a daily occurrence, leading to overselling on eBay and constant headaches. Items listed on Shopify often don't appear on eBay, or worse, remain listed on eBay even after being sold out on Shopify. The only thing consistent about this manager is the constant need for support. Unfortunately, the support from CedCommerce, while generally responsive, does not make up for the sheer number of problems you’ll face. You’ll spend countless hours in chat or on calls trying to resolve issues that should have been ironed out before release.
Developer reply ·
Dear Customer, We are sincerely sorry to hear about your recent experience with our application, Your feedback is extremely important to us, and we're truly disappointed that we didn't meet your expectations. Please know that we take your concerns very seriously, and we are committed to resolving this matter to your satisfaction. We would appreciate the opportunity to discuss your experience further and learn more about what went wrong. Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce
Report Pundit is not only a easy to use fantastic APP, but their customer service alone needs 5-Stars! Keep it up.
Not only is Swym's wishlist an amazing and beloved feature on our website and app, but their customer service is top notch. They are fast, friendly, and make sure to explain matters so that you fully understand. When another app caused interference with the Wishlist and the developers struggled for 1 week to fix it, we reached out to Swym who gracefully took over and arranged a video call to walk the developers through the steps to fixing their app! They took amazing care of us and we couldn't be happier!
The Hulk app began causing interference for other apps on our store. We found through those apps developers that they needed to just change something simply. It took one week of getting the runaround, and us having the other app teams developers call them to get the matter resolved! Terrible customer service, and every time we needed an update they were less than helpful.
Developer reply ·
I would like to express my sincerest apologies due to the poor experience you had with our app. Your feedback is much appreciated in order to improve the quality of our applications and service in general. Thank you for reaching out to us and if we can assist you in the future, please don’t hesitate to contact us.
Easy to use to modify fonts. Support is very helpful if there is something you cannot find yourself.
