Diaspora Co.
United States
Reviews (4)
Durkesh & Rahul from the team were super helpful with the set up process of Shipeasy, this app seems super helpful and I can't wait to use it, kudos to their customer service. I am confident they can solve all our shipping issues!
Developer reply ·
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Their Customer Service is very fast and helpful! The option to send the gift card as a gift is super helpful and has made our customer service questions around gift cards decrease significantly. What could be better - having the ability to see the message on the checkout page and order confirmation email so people can be sure their message went through. Sometimes people have trouble sending/receiving gift cards, so having the option to send confirmation emails to the person who sent the gift card would be helpful.
Developer reply ·
Thank you for your kind review! Note the unlike what you've mentioned, customers can see the gift card greeting details on the checkout page, and the buyer does receive a confirmation email once a gift card is purchased and sent. I've sent you an email and will be happy to assist with any questions or doubts you may have! Thanks, Itay Head of CS
Super helpful app and drives a lot of revenue. Customer service is quick and very helpful!! Thanks team
Developer reply ·
You're welcome! And thanks for sharing this great review 😊!
