BabyToMove
Austria
Reviews (7)
The feed is not working. I contacted technical support regularly, twice a week. Answer - send screenshots, then wait a couple of days. And so for a month.
The app would not be bad if they did not constantly try to put their tags that advertise the app. You constantly have to contact support and find out how to remove them. For an app that costs money, this is unacceptable.
Developer reply ·
Dear BabyToMove, We thank you for your feedback. All we can assure you is that we do not add our tags nor is our any intention to do such. Kindly use our latest app to avoid any confusion. And as such, we have conveyed all these things to you over email as well. We look forward to your co-operation and understanding. Please feel free to reach out to us for any kind of assistance. Customer service is our utmost priority. Regards Team Outfy
Disgusting support. They just don't answer emails. But advertising letters come regularly))) So this is at the registration stage. Imagine what will happen next ...
Developer reply ·
Dear Customer, we are sorry that you had to wait longer than usual for a response from our support. We have significantly improved our response time and hope that we will be able to convince you to use Billbee in the future. All the best Your Billbee-Team
When choosing a program, we focus on the functionality and quality of technical support. When choosing this program (an alternative to Google channel by Shopify), I counted on additional fields and very high-quality technical support, despite the fact that it is inconvenient to work in an outside program. At first: - the responses were very quick - many promises to refine and improve There was a lot of hope. In fact: - fields are very often transmitted incorrectly. We have to check / look for an error in the shopfy, and in their program, and in the merchant center. - synchronization with the merchant center every 3 hours. This is unacceptable if you regularly run promotions. The price display on the website and in the merchant center does not correspond to 3 hours or more (+ processing time). And time and clicks are your money that you lose. - you have to wait weeks for answers - I have not received a response to the request for the correctness of uninstalling the program ...
The program is confusing, the technical support is good. In my case, the created rules do not work correctly. This is unacceptable for me. There are other applications that are simpler and work correctly according to the rules I have created.
Developer reply ·
Hi! We are very sorry you've found the app confusing. We'll work to make it easier and add more documentation. Also we are ready to help with anything you might need. Thanks!
The application works. Good support. Minus one star for cost. The same functionality is available in applications that cost half the price. Minus the second star for intrusive service (a message with a request to write a review cannot be removed until you write a review. The descriptions of the tariff plan are specially confused, a lot of words "free" so that customers think that it is really free).
Developer reply ·
Hi, thank you for the positive review on our support and feedback on the pricing it is certainly valuable to us. We are looking into rewording our pricing plans so that it will not confuse our customers.
I tried this application and I want to say that it is not suitable for a store that sells relevant goods, since it prescribes the same tags for the product. Moreover, I could not uninstall the application, according to the instructions, since it is not complete. I contacted the support service. They work very slowly. And they reported that they uninstalled the program, but that was not so. Hence the conclusion: your business can suffer greatly if you try to use this program. Do not risk it.
Developer reply ·
We apologize for any inconvenience caused during the uninstallation process. We had since assisted in clearing the codes. Do let us know if you require any further assistance.
