Camden Rose Inc. / Palumba

This is a great app overall! Plenty of features under the free plan, and we've been using for awhile now to put together wholesale and volume discounts with a lot of ease. Recently, we had an issue though where all variants were showing the discounted price that was only meant for one variant. Customer service agents Haley and Chloe were very friendly and prompt with their communications, and the service team fixed the problem in very short order, with no secondary issues! The customer service team in general has always been quick to answer questions or help with problems over the time we've been using the app as well, and we're grateful for the service! Thanks!

We were already using the SMART Checkout Rules app, but ran into a dilemma today when our shop went to go run a special shipping sale for subscribers that required some specific shipping conditions to put in place. Unfortunately, Shopify by default doesn't seem to have the ability to choose which shipping methods a shipping discount can be applied to, and doesn't let you set customer tags or segments to a specific shipping method either. This is where SMART Shipping Rates came to save the day in a pinch! I reached out to Reymar on the customer service team, and we were able to come to a very quick and flexible solution that solved my dilemma in a short amount of time, since the email campaign we were planning needed to go out today. Reymar was very friendly and knowledgeable, and by the looks of it, the app has quite a few very flexible features that could help solve a lot of Shopify shipping limitations in the future as well. Highly recommend! Thank you!!

Great app overall! We weren't sure what to expect when connecting our store to the Etsy marketplace, as technology and connecting things on a big scale can be prone to problems with the on-set, but once things got up and running, it has been very helpful in not having to manually keep track of inventory on both shops. We did run into some glitches at first when it came to getting inventory to sync correctly, as we weren't doing a full 1-to-1 match from our Shopify to Etsy store, but only select products. However, the customer service team overall was fantastic through the process. Joseph helped answer a few questions at the on-set when we first installed, and the majority of the help I later received when going through the bigger issues was from Thea (thank you both very much for helping us fix the initial problems and getting us off the ground). I would say 5 stars for customer service, but can't quite give 5-stars for the app though because I do notice some odd inventory quantity glitches that happen here and there when manually updating from the Etsy side, so unfortunately I need to pay attention to that here and there. I also wish we didn't have to re-sync products that sell out on Etsy, and then replenish, but I do understand that some automatic functionalities might be limited due to shop platform functionalities. That being said, a pretty solid solution for what we're doing at the moment. Thanks for the help, team!

Things are great so far! We moved to Globo from a similar app. How the add-ons are displayed in the front-end cart page and back-end order pages are better than the app we came from. The functionalities available to create different add-ons or bundle product pages are robust as well. We had to get some help from the customer service team to get the add-on products hidden from front-end of our store (we didn't want them to have their own live product page), but the Globo team (thanks Clara!) was quick to respond and provide a workable solution! Overall, so far so good...looking forward to using more of the functionalities as we build more customized product pages in the future with the use of this app! Thanks Globo!