JOC Goods
Japan
Reviews (6)
Ricky from the support team was super friendly and helpful in answering our issue!
Tidio is very easy to use and intuitive. The interface is clear, and setting it up was quick and simple. It makes communicating with customers smooth and efficient.
Developer reply ·
Thank you for your feedback! We’re glad to know you find Tidio intuitive, with a clear interface and quick setup. It’s great to hear we’re helping make your customer conversations smooth and efficient.
This app is incredibly helpful for automatically updating and sorting collections. It’s easy to use, and the support team is kind and responds quickly, which has been a great help. Thank you!
I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time. Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue. I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.
Developer reply ·
Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced. After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review. We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try. Thank you once again for your feedback, and we wish you continued success with your store. Best regards, Shahar
It works very well, and the support is quick and helpful. The only minor inconvenience is that you can't place pre-orders until the stock reaches zero. It would be more convenient and reduce missed opportunities if the system automatically allowed pre-orders for quantities exceeding the available stock when added to the cart.
They are always very helpful and resolve issues quickly. They promptly respond to our questions and provide clear solutions.
