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Soy and Shea

Australia

Reviews (6)

★★★★★
Shopify

I was quite happy with this app to start with and allowed me to target specific recommendations to complement products. However, it has not been updated to accommodate the changing platform and is missing some key things. I have started getting people adding products to their orders that they should not be able to get access too as they are behind closed pages and have the hide from search feature on them. It has started revealing my wholesale products and prices to people in the recommendation section and causing me grief with retail customers. I have had to uninstall this from the shop as it could potentially lose me customers Update: I have now put the app back on after finding how to add coding to the theme to stop certain products from showing in the recommendations. This should be a feature within the app for those that don't feel comfortable adding coding and so those of use who can, don't have to recode on every update

on Shopify Search & Discovery · 7 months using the app
★★★★★
Shopify

I am really enjoying this app and it has replaced a number of others I had on the site as it does multiple tasks with new features always arriving. It is super simple to install and get your first offers out there. There are quite a few different ways of setting up offers including offering discounts on mulitbuys of a single item or across a range of items. I love the bundle option which is better than the native bundle. I love that I can offer a bundle on a single product page without having to create a seperate product as a bundle that may get missed like with the native function. This has increase AOV as people can see the bundle right by the add to cart and I can custom it to suit the customer. I love the free gift option that allows me to offer free gifts to customers and it adds it to the cart so I don't forget to pack it. Recently released was also a progression bar showing customers how much more they need to spend to get offers. This has done wonders. This app is so much more than just bundles and discounts. It is a fun, interactive way to get you customers spending more, with little effort from youself. You don't need any fancy coding etc. All the tables are inserted into products where needed without having to manually add them through the theme editor. This makes it so easy and simple, plus lots of customisation to suit your branding. I am so pleased I found this app for my store. It has done wonders for sales

on G: Volume Discounts & Bundles · 28 days using the app
★★★★★
Shopify

I have been adding free gifts to orders for many years but it has always been a manual process of setting up banners and then remembering to put the gift into qualifying orders. The native buy x get y is good but does require customers to put the y product into the cart to get the offer. I didn't want my customers to have to do take this action and many forget. The app fixes that problem perfectly and so much more! It is very easy to use and has many options to not only customise to your branding but also how you want it to work. I love that you can have the free gift either automatically added to a cart or you can give the customer the choice to claim it. This is especially good if your gift has options or is maybe not something your customer wants. You can have several gift offers running at the same time and can even target gifts to specific customers by using customer tags which is perfect for me as I have a number of VIPs that I can now reward even more. I have done extensive testing to ensure this works smoothly with other apps I have installed as well as with native discounts and all is working perfectly. The best part for me is now the free gift appears on the packing slip so I won't forget to add these in.

on AppHero Free Gifts BOGO Upsell · 2 days using the app
★★★★★
Shopify

This app is easy to install and set up but the more I use it, the more issues I see. It is fantastic for digital products that don't need shipping but for physical subscriptions, there are glitches. I have Free Shipping on subscriptions and use the native discounts to allow this. For people who sign up and don't add anything else to the cart, this works perfectly. However, if a person signs up to a subscriptions and adds other items to the cart, it adds shipping to the renewals even though it shouldn't. I am having to refund shipping which is ultimately costing me money due to payment fees. I wish there was a better sorting function and more information on the screen. I would like to be able to see on the main screen when a customers subscription is going to renew. I'd also like to be able to sort by the type of subscription so I can bring up all like ones to see what is coming up. I have yearly and monthly and want be able to see what is coming up so I can prepare.

on Shopify Subscriptions · About 2 years using the app
★★★★★
Shopify

I have tried so hard to keep up with adding AltText to my images once I realised the importance of them but I have struggled to write ones that are SEO friendly. This app has saved me so much time and gets the description correct 98% of the time. I recommend reading the text to make sure it makes sense and correctly represents the picture. I have only had to adjust a few which has saved me so much time. I recommend reviewing the settings before creating your first AltText so you don't accidently use all your first 25 credits on one product that has multiple photos. Once I got the settings how I need them, I was able to generate text for the photos I needed. This app saves so much time and relieves the pressure of trying to write the photo descriptions. I also love that I can then copy the text either from shopify or my AltText dashboard and then use it on social media sites that allow AltText. Highly recommend this app. I currently buy credits as needed as I only have a few new products to upload but once I get more, I will be upgrading to a yearly package.

on ATAI ‑ AltText.ai AI Alt Text · 13 days using the app
★★★★★
Shopify

This app changed the script in my store meaning items could not be added to the cart and the update cart function was also broken. After contacting Shopify support we thought it was an issue with my computer and cleared all cookies. It started to work but after almost a week with no orders, a customer contacted me reporting the issue I had been having. I then discovered I was still getting the issue. After contacting shopify support again, it was discovered it had altered the script of my site and we had to revert it back to before adding this app. I do not recommend using this app even if you are paying for it! It started to show faults within 10 minutes of adding to the site and got worse when I removed it.

Developer reply ·

[NOTE] This issue was fixed completely. Our app is using app embed now, so this kind of issue can never happen again! -------- Hello, We received your feedback about the serious problems that you met with our app. Firstly, we are really sorry for the problems our app has caused with your store. It's all our fault for causing those problems and also for not supporting you in time, which ended up having a bad effect on your store's performance. Therefore, we totally understand your frustration. About the solution for that, I want to ask if your store can work normally now or not, after reverting the store? If not, please let us know so that we can help to fix all of the problems. Sometimes our app might work incorrectly with some themes (this is normal with any app when the themes are so diverse), so customers can switch to App embed mode or contact us for manual support to fix the issue. We do provide support 24/24 via chat or email. It's a pity that we haven't had the opportunity to support you after you install the app. And even though you were so disappointed with our app, can we have another chance to serve you again with our app? If yes, we promise to never disappoint you again. We also contacted you via email for more support. Hope to hear from you. Thank you

on OC Quantity Breaks Order Limit · About 2 hours using the app