CARRON PARIS
France
Reviews (4)
very bad & non-effective customer service, you can't trust them and they will make you lose customers & money.
Developer reply ·
Hello, We’re sorry to hear of your less-than-satisfactory experience with the app and hope you will accept our sincerest apologies. We do understand that the fact the app generates cloned product is a drawback of our app and that's why are working hard on its improvement. The update itself is almost ready. But we should also develop a migration tool that will allow us to move all our existing clients to the new version. The app will change a lot, it will have a new interface along with new features and new working principle. We are sorry that the collection issue is crucial for you and you can't wait anymore. In case of any questions please let us know.
AI background removal is not very efficient - Basically, you pay for something that may not work before you know it - And there is no refund possible. EDIT: AI is not magic I know that, even if my photos are HD and shot in pro photobox.. - My point is that I am very surprised that you don't refund AI automatic work that is obviously bad (very weird bg removal). If I buy a t-shirt and then I see a hole in it, the shop will refund me because I will not wear it, same thing here, so this is not very honest imo. I think that some other apps got a system where you can validate or refuse the AI work and you are not charged if you refuse.
Developer reply ·
Swap Photo Editor uses the best one click remove background script on the internet, guaranteed. The problem with your photos is that the background color blends into the objects so its not possible for any A.I. to remove your backgrounds properly. It cannot distinguish between the product and the background. For 99% of photos this is never an issue. We have hundreds of users that use the remove background feature to remove tens of thousands of backgrounds successfully.
If you install this app you'll be added to a mailing list that start as soon as you uninstall - No "unsubscribe" link on it. If I receive one more I'll report you guys
Developer reply ·
Hi, Please excuse us for this. We have a process to followup the clients just to know the reason for the app uninstall, so that we can assist them and let their store running. We have opted you out from the mailing list now.
Edit : I had some issue with the app, the support has been great, they listened to me and fix my issues by calling me.
