AIR GEAR
United States
Reviews (3)
Mina did a great job answering my questions. She understood my issue immediately and gave me the reason for it, as well as the way to fix it. No extraneous "polite" messages that delayed me getting the answer I needed. She just replied directly to my questions and gave me the specific workflow paths in UpPromote as to how to get things done. Excellent job, thank you.
Gorgias is our first ticketing system. We've used it for about a year and it's been a game-changer in managing customer issues. So much information at your fingertips, pulled in from Shopify. Recently I built a Help Center and Quick Replies; both excellent for efficiency. I had some final questions and the Gorgias Chat was not that helpful, nor did they answer timely. So I scheduled a Zoom session with a consultant - in 30 minutes Maria solved all my issues and my Help Center and automated replies were launched by end of day! I would give Maria 5 stars but overall this review is 4 given the delayed or opaque replies I have received from the Chat help, multiple times. That said I highly recommend Gorgias if you use Shopify. We have 9 people in our company-so you don't need to be big to benefit from this tool. I seriously cannot imagine running our business without Gorgias at this point. My husband and I are in a different place than our CS team. The ability to oversee customer issues, and manage escalations is amazing.
Developer reply ·
Thank you for taking the time to post such a thorough and detailed review of our service. When it comes to the feedback provided regarding our response time, please accept our sincerest apologies for the inconvenience caused. We're truly thankful for it and we'll be keeping it in mind as a space where improvement can be made. We value our customers and understand how important it is to offer exceptional service, and it's lovely to hear about your experience with Maria. She's a true ⭐️. Once again, we're sincerely grateful for your feedback and for all of your understanding shown along the way. 🙏
Pretty easy to set up, but I couldn't figure out how to build a particular report I needed. Via chat Shawn built it for me, which was great. For our store this app is particularly useful because it will automatically export a report via email, Google Drive, or Google Sheets on a schedule. Now the key report arrives every Friday.
