Oliver & Company Montessori Toys
United States
Reviews (9)
Hoang is a great help and knows how to fix a lot of stuff about the app with different themes. The app is working good now for Google search and my SEO scores are great for both my stores. Perfect Scores! Thank you. Good app for reviews. All the staff is friendly, helpful, & fast to communicate.
This app will embed itself into your theme and you cant get it out. Not happy with this at all. Pretty sure its affecting my stores performance and it's been bad ever since with no sales. I bought a paid $250 theme and was going to switch back to my Dawn theme and found it there too. I wouldn't install if you don't want permanent damage on your store.
Developer reply ·
Hello! Thank you for sharing your feedback. We'd like to clarify that the app does not automatically install on all themes. You can choose the specific themes where you wish to add the app during installation. Additionally, our scripts are designed to load at the end to minimize any impact on your store's performance or critical load timings. Hence we assure you that installing our app would not have caused any damage to the website. That said, we understand your concerns and would be happy to investigate the issues you experienced thoroughly, however looks like you have uninstalled the app. We have reached out via email for further clarification and are waiting for a response from you. Please feel free to get back to us at your convenience and we will be happy to help you setup the app on the theme of your preference.
I GAVE YOU DAYS TO RESPOND & GET ME A CSV FILE OF MY REVIEWS & NO RESPONSE. SO, HERES MY REVIEW OF WHAT YOUR APP DID TO ALL 3 OF MY STORES WITH PROOF! HAVE A GREAT DAY! I would give zero if i could! This app will ruin your store DO NOT DOWNLOAD! This is my 3rd store it has ruined on a new theme. From Shopify support. Here is what they said, Vikki here, from Shopify's Theme Support. Angelica reached out to us about your conversation with them. I've taken a look at the issue you're having with a Broken HTML error showing in your Monk theme. Monk theme 'Broken HTML' error I see what you mean Carrie! I've checked this out, and it looks like the Audien Reviews edited a theme file related to the product template, but not exactly the file required for the app installation. This seems to be something of a conflict between this app and the Monk theme. This change was causing strange behaviour on the Recently viewed section and leading to the error shown in the Theme Editor. I have 3 stores I stupidly used this app on & after spending weeks with 2 developers of 2 different themes i bought, both of the problems were caused by this app. While working on my main store this is what Theme Developers said, Hello there, Upon investigation, we discovered that the issue you are facing for your store regarding the sales is caused by the product structural data issue. As we want to let you know that the issue is happening because of the review app which you are using. As their aggregate data is not passed the Google search results as shown in the snapshot below. As this issue will cause Google SEO issues because of the incomplete product structural data. Your app has not let my stores be seen on google at all and this store I was about to shut down because it had zero traffic and no sales for months. Well, I went with Judge.me review app yesterday and got a few reviews up and had a sale on this store in less than 24hrs today. I am having to manually redo my reviews because you REFUSE to answer me or give me a csv file for the 1500+ reviews i lost for 3 stores. IF YOU DON'T WANT TRAFFIC OR SALES THEN ADD THEIR APP!!! BEWARE IT WILL RUIN YOUR STORE
Developer reply ·
Thank you for sharing your feedback. We sincerely apologize for the inconvenience. Please rest assured the technical issue mentioned has been completely resolved, and we have provided full support and data exports as requested. If you need further assistance, our team is always available via the Intercom live chat widget.
Great App for your social media! Loving this app so far! The BEST I've used so far. Just set it and forget it! So much time saved! Thanks
Developer reply ·
Thanks Oliver & Company! We're really glad to have you! 😄 Best regards, The Xyla AI Team
Deleting this app!! All you get from it is an outrageous amount of SPAM. I have had to block so many messages and especially on my social media accounts. I never had spam on there before. Seems like my traffic on my site has gone way down in the past few weeks also. I tested the Track my order question I added, and it doesn't work at all. I used my most recent order that has tracking and all I got was this message, Sorry, we couldn't find an order with the order number and email address you provided. Please check for typos and ensure the order number is from our online store. You can also message us for help. This app is Another BRILLIANT SHOPIFY BUILT APP. I really expect way more from team of so-called experts that I have been paying for more than a year now. All Your Apps SUCK!!!! They do more harm than good to your store.
Developer reply ·
Hi, there. Thank you for your feedback, and I'm sorry to hear about the issues you've been experiencing. I recommend blocking any spam conversations you receive through Shopify Inbox. You can do so by clicking the exclamation mark in the top right corner of your screen, or the 3 dots if you're using the mobile app. If you contact us through the Help Center (https://shopify.link/vRnL) we can investigate the error messages you've received on your store and answer any further questions you have. Thank you! - Greta, Shopify Support
Update: He made me fill out the review while I was on onboarding video call before I hung up. Felt rushed at the end and didn’t get all the answers I needed. I want this app & your code off my store. It has messed it up so bad my photos aren’t showing up & when I search my site name everything else shows up except my site. No customer support on chat. So I changed my review to update y’all and hope this gets noticed by suppprt. I want your code out of both my stores! And in your onboarding process they try to make you sign up for the 200 product option so they get their money upfront. I didn’t fall for it cause I have way more products. BTW everyone is named Amit! I had two stores and two onboard people with the same name and different pictures haha Amit is great at the onboarding process. Tremendous help! He worked me into his schedule with no problems. Thanks!
Developer reply ·
Hello there, I'm sorry to hear about the trouble you've experienced with our StoreSEO app. We take feedback seriously and are committed to resolving any issues you encounter. Our team is ready to investigate the matter thoroughly and provide you with the support you need to ensure your store functions smoothly. Whether it's troubleshooting technical issues or addressing concerns about the app's impact on your store's performance, we're here to help every step of the way. We see you haven't yet responded to our outreach attempting to investigate the issue with your store. We'd really like to help! Regarding the lack of response from our customer support team, we understand your frustration and sincerely apologize for any delay in communication. We are actively working to improve our response times and ensure that every customer query is addressed promptly and efficiently. Please respond to our email or let us know your availability here https://calendly.com/storeware/storeware-custom-meeting it will allow us to look at your website. We're committed to resolving this issue for you. Looking forward to hearing from you Thanks
Thought I'd try again after a year, but NO! Horrible platform for selling, even after over a year they tell you that you dont meet requirements even though you do. Don't waste your time with this app trust me. It slows down your store speed drastically and shows nothing but bad from Google PageSpeed Insights. WORTHLESS!!!! Do not install in your store!!!!!!!!!!! Pinterest is a JOKE!!!!!! If I could give zero stars I would.
It's a really good review app for AliExpress Reviews. Joy is the BEST & a great help on the support team. Always there to help you with anything you need assistance with. Can't complain with a free app, although I wish there were more features such as an email sender to verified purchases. Other than that, it shows great reviews with a nice layout for your store to help rank with google and it's FREE!
Developer reply ·
Thank you for your fantastic review of our Product Reviews & Testimonials app! 😊 We're thrilled to hear that Joy from our support team has made a positive impact. Providing excellent assistance is our priority, and it's great to know we're meeting your expectations. We appreciate your feedback on additional features, including the suggestion for an email sender to verify purchases. We're always working to enhance our app, and your input is invaluable. We're delighted that you find the app beneficial for showcasing great reviews and enhancing your store's layout for improved Google ranking. Best of all, we're glad to offer these features for free! If you ever have more suggestions or need assistance, feel free to reach out. We're here to support your success! 👍