Kitty Kabana
Australia
Reviews (3)
I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're a small business
Great apps, could have more visual/aesthetic customisation options, and they used to always have a live chat feature which is now mostly disabled.
Developer reply ·
Hello there, Thank you very much for your feedback. "Great apps" from someone who actively fine-tunes their store means a lot, and it's been a pleasure dialing in your reviews section with you across all those chats. Since your review, we've reworked a lot of features in our Product Reviews. There are more native styling settings now, and new ways to display your reviews, so much of what used to require our custom CSS no longer does. If a tweak ever resets after an update, let us know, and we'll set it straight, often the same day. Our team is still on chat and email every day, and you've seen that in the sessions we've jumped on together recently. If reaching us ever felt harder than it used to, I'm sorry, and you can always ask for me directly. If you ever want a hand with any of it, I'm one message away. Thanks for taking the time to share this. Michael, Head of Support
The interface is straightforward to use and the customer support team, especially Jocelyn is super helpful in resolving any issues.
