NZ Tack Saddlery Co

Two stars, and it is a shame, because the actual software itself is great. The ability to find orders by scanning a product barcode was essential to our business model, and ShipStation is the only software we found that can actually search for an order by product barcode. The barcode verification for packing has pretty much eliminated our packing errors, and the ability to set up custom parcels has been great too. The software and the automations are genuinely good. The problem is the importing and syncing of orders, especially after changes are made in Shopify, plus continuous ongoing bugs, and for us that outweighs everything good. ShipStation only imports an order once. So if you remove hold tags tags, split fulfilment, or update the shipping location afterwards, it is impossible to get it to sync. We ship from multiple retail locations, and a location change in Shopify simply will not update in ShipStation. We have had orders sit for more than a day without updating, and worse, after a location change orders have flipped to showing as cancelled and refused to load at all, once while our courier was literally waiting at the door and we could not get anyone on the phone. Order splitting is another one. If you split an order in Shopify it does not create two shipments in ShipStation, and we were told we would have to call support to split every order manually on their end, which is not realistic when you split several a day. There is also no way to hold a shipment and release it later, and no way to automatically reprocess rules, so you are constantly clicking Reprocess or calling support to fix things by hand almost daily. The multi-location handling is the core failure. Other shipping software uses child accounts so each location has its own synced account. ShipStation's only answer is separate user logins that each see their own orders, which does not fix the syncing. Even adding a missing barcode to a product in Shopify will not sync back to ShipStation for that order. Barcode scanning also pulls up orders that have already shipped, and the status filter clears every time you scan, which has caused orders to be shipped twice. Onboarding was a nightmare, over a month of daily emails and it still was not right at the end. Great software, held back by sync and reliability problems we cannot work around.

We ship over 1000 orders a month through Starshipit, these are the issues that have cost us the most time. There is no way to find an order by scanning a product barcode. We have to manually type in the product SKU to pull up every order, which wastes a huge about of my staffs time and results in errors. We have multiple locations in Shopify, and changing the shipping location on an order is a real problem. When you change or split an order, it can take 10 or more minutes to drop off the old location. In that window it shows in both, and we have ended up shipping several orders twice, once from each location. It does not import the full product details either. Size, colour and so on do not come through, so you are left guessing from the SKU alone. On top of that, it will not stay logged in on mobile or iPad. When we print a packing slip from inside Shopify, it logs us out on every single order. Also, no phone support. Our ability to ship out orders is critical so we need to be able to pick up the phone and get issues resolved immediately. There have been a few issues that have taken hours to sort out which brings our warehouse to a standstill. For a tool this central to our dispatch process, these are basic things that should just work. GoSweetSpot is much better software, and it's free so will be going back to that.

Best app for automatically discounting and clearing all our dead and slow moving stock. Had a few teething issues due to the fact that we have tens of thousands of products however the team was extremely quick to make the necessary fixes.

Hands down the best inventory system we’ve used. Significantly better than Cin7 and other major inventory systems. It syncs accurately with Shopify, correctly manages returns and exchanges (unlike Cin7 or Dear), and handles inventory and COGS adjustments in Xero exactly as it should. Any issues are resolved immediately, and the support team is exceptionally responsive. A reliable, well built system that actually does what all the other inventory systems say they will do but don't.

This is the only app that notifys customers when "Continue selling when out of stock" in enabled. We mostly drop ship instead of holding physical stock this this feature was essential for us. Sam is fantastic do deal with and got us set up straight away and helped with our customization's.

We tried every other app and this is the only one that actually works. Customer service is outstanding. Our inventory is complex: we carry in-stock items and drop-ship others with “Continue selling when out of stock” enabled. Their team guided us through setup and configured tailored rules for each scenario.

Fine for basic inventory needs but lack's the ability to create complex rules. Really only suitable for business's that only sell stock they physically hold on hand. You can't adjust the display text by individual rule. Can't adjust the "Out of stock" lead time by individual rule (Can't display different lead times for different drop ship suppliers) Doesn't hide the widget for greyed out variants on products page ("Out of stock/Inventory 0" AND "Continue selling when out of stock" disabled. We don't want to display a lead time for products that can't be physically purchased on our site. Geolocation is US only, doesn't work for New Zealand.