Baloo Living

This app has really robust and flexible functionality. They also have good product support, including being available to meet on Zoom to screenshare, so they can help set up more complicated shipping scenarios as needed. We have some byzantine requirements in our store, and I would be a bit lost trying to do everything self-serve, so this is SUPER helpful. I met today with the customer support rep Deepan; he was very patient and knowledgeable, and spent as much time as we needed to help fix my new setup request, making sure that all the scenarios I wanted were entered correctly and taking the time to double-check everything. Much appreciated!

The functionality is great, and it's free. For those reasons, I love it and highly recommend it. But I really wish they had more help documentation. This is especially the case when it comes to finding certain search criteria, or what fields mean, specifically. There's really not much out there except for Q&A forums -- can't they have a glossary or repository with definitions?? And I wish that when you had a flow set up, you could click into the search criteria currently being used to see its hierarchy within all of the available fields; the app doesn't allow you to do that or to see the path to find it again.

I may have already reviewed this app before, but if so I'm going to do it again. It is great. It just works for us -- providing so much more data & analytics than we're able to get from Shopify itself. We have some reports that we've scheduled to run on a regular basis and a ton of ad-hoc reports we've created as needed since we first added it about 5 years ago. Specifically, what sets this app apart is the very responsive support when needed. Whenever I've emailed Jonathan at support@highviewapps.com with a question about how to do something, he's written back with the answer very quickly -- often within half an hour. Most recently we were searching for a report on sales of Shopify Bundles, which is inexplicably impossible to get from Shopify directly. I was very glad to hear that they have this functionality, and it was easy to create the report I needed. I highly recommend!

Great system and customer support. Lalita and her team are great at answering our questions and concerns in time. Hi Baloo Living team, Thank you for your review! We agree with you! Lalita is one of our best customer success managers, and we're happy she helped you deliver great results using our solution. Thank you, Daniela

The team, and the app are so easy to work with! It's a super smart concept and very interactive for building community. We've launched on many platforms in the past and this was one of, if not the easiest launch to set up and manage.

Amazing experience and great team of people working in customer support. They go above and beyond to their customer needs and in quick and timely fashion. Wish them all the best.

Great app! Does what it says it will do. No complaints here. The codes generate and integrate with the store nicely.

We originally added Fenix because of the functionality of giving customers a smarter ETA for their orders and having more control over our expedited shipping offerings. However, one of the largest benefits is actually the control that their backend portal gives us over order fulfillment. You can add a custom buffer time per product (e.g. if we need more time to kit something on demand), or per shipping method (if UPS is experiencing major delays), or per warehouse (which I'll use if one of our 3PLs gets backed up over the holidays). We also worked with their developers to create auto-order-tagging rules based on product availability + the closest 3PL to the customer; this means that the app will tag the orders so as to direct them to the closest 3PL, taking into account product availability at each of our locations. (Our 3PLs use tags to know which orders to process and which to ignore.) This was something I had previously been looking into Order Management Systems for, which was going to cost $$$$.

Zoran was super helpful! Quickly answered my questions and even made a video explaining what the issue was. The Gorgias app has been very helpful and has allowed us to serve our customers better. Having it sync with shopify makes answering emails much easier. The customer service we have experienced with Gorgias has been fantastic!

I am happy with the app, although I had a little trouble manually uploading reviews, but this led me to contact customer service which I was very impressed with. They were very attentive, always responded quickly, and helped us work through multiple little problems to get the reviews uploaded as soon as possible. What is left to be desired in the app, they make up for in great customer service.

So easy to add to my shopify store - In 10 hours I have 3 emails collected - I think of the months that have passed that I wasn't collecting emails, literally hundreds of lost opportunities. Pixelpop made it so easy and I appreciate that it's free up to 500/month.