4everKeepsakes
United States
Reviews (6)
This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.
Developer reply ·
Thank you so much for your incredible review! 🙌 We’re thrilled to hear that you’re loving the AI capabilities and the overall experience with our helpdesk app. It’s our mission to make support faster, smarter, and more seamless for you and your customers—and it’s amazing to know the features and real-time takeover alerts are making a real difference for your business. If there’s ever anything we can do to support you further, we’re always here to help. Thanks again for being a part of our community! 💙 Best Regards, Kim|Willdesk Team
After a few days of trying to get some answers from support I have changed my rating. Yes this app looks very nice but you don't have enough control over the AI bot and it can give out wrong info and yes you can add answers to a knowledge base but there is no way to stop it from making suggesting that you don't want. And trying to get support you would think they have it, but they don't I have emails that have never been responded to. And some many questions never answered. So I will have to delete this app just do to the lack of support and questions on how to's.
Developer reply ·
Your feedback is important to us, 4everKeepsakes. We’re sorry to hear about your experience. We’ll take your concerns seriously and work to enhance both support and control. 🌟
Great app saves so much time, with all appointments right in admin. Never a missed appointment. And the fact that customer can reschedule or cancel appointment makes sure I'm not waiting for nothing. And also the reminders are a great help with keeping customer on time so you can take the next customer.
This app may be good if they work at issues it has. And Customer Service gets an F- for they will leave you hanging without any kind of response at all. Really they need to first get app issues resolved and then they must work on Customer Service remember we pay you for a service you said you could provide. We didn't ask you for this app you made it I'm sure to make money so all I ask is that you give us what you said you would nothing more and nothing less.
Developer reply ·
Hello, Thank you for taking the time to write. I wanted to let you know how sorry we are for not being able to meet your expectations. Your ticket was in our dev queue under investigation before you deleted the app along with the collaborator access so that we weren't able to proceed. Here at Mageworx, we pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. So please let us know if you decide to give the app another try, we'll do our best to make things right. Thank you.
Could never get app to work support seems to be non existent with this company or person or what ever it or they are. But they need to hired someone or stop offer this app on this platform if they can’t handle it waste of time
Developer reply ·
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi 4everKeepsakes, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
Love this app and the ease of use very clean and extremely easy to set up don’t take long before my menu look let I paid a professional to do it. Also would recommend mobile menu and smart bar they all have made my store look better and made it easy to find all products, sales, discount codes and sales notifications great group of apps.
Developer reply ·
Thank you so much for your review! We're glad to hear that you enjoy our apps. Hope it'll bring even further benefits to you and your store. Stay tune for more! All the best.
